Community Chat

[KentuckyWoman]

I purchased two coats on 11/5.  When I received them I didn't like either one so I returned both.  One on 11/15 and one on 11/19.  I checked my credit card and QVC order history and noticed there was no return activity.  I used the prepaid shipping label so I check the returns tracking number.  Both packages are sitting in a USPS shipping facility at Greenville, IN since  11/17 and 11/19 respectively.  I will never use another prepaid shipping label again.  When I pay and ship my way, I never have this problem.  Frustrating.

[Kachina624]

@KentuckyWoman.  Have to agree; that's terrible service.  The contractor who is supposed to pick up these packages needs to be fired.

[GAQShopr53]

Thinking all of this black Friday and cyber Monday shopping has caused issues for shipping and returns. I have been tracking a return since 11/20 and it left the post office and is just sitting at the shipping facility where it arrived on 11/26...normally the wait at the shipping facility is 1 day and the item is delivered the next.  I am not going to worry since it has until Jan 31 to get there.

[Gradle]

I’m having the same issue. I returned one item to QVC and one to Nordstrom and both are still not received after two weeks. Hoping they show up soon. 

[Drythe]

I’m having real trouble with refunds on two items paid in full, not evil pay.

One was $130.00 and one was 151.00.  Email from Q says refund on 11-7, but still not in my bank.  Bank says they don’t have funds, Q says they sent it and it’s my bank’s problem, although Q provided me no transaction #.

PLUS - the Q rep said refunds were made in the same increments as the ezpay even though I didn’t use it.  So instead of one full payment it will be $32.00 x 4 + shipping fee.

I said WHAT?  WHY?  Answer, because it was easier for accounting to keep track of.

Not sure what to do next.  Not a happy camper. 😠

[Kachina624]

@Drythe.  Time to call in the mods and ask for help.  Best to send them an email...do you have their address?

[Drythe]

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@Kachina624 wrote:

@Drythe.  Time to call in the mods and ask for help.  Best to send them an email...do you have their address?

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@Kachina624

No, I don’t.  Have had it before, but was just looking and can’t find it.

Can you believe that they are going to re-pay me close to $300.00 in ez pays?  Maybe I talked to a new person, but she sounded on top of things.

[Kachina624]

It's   QVCSocialTeam@QVC.com.  include order numbers.

[itsmagic]

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@GAQShopr53 wrote:

Thinking all of this black Friday and cyber Monday shopping has caused issues for shipping and returns. I have been tracking a return since 11/20 and it left the post office and is just sitting at the shipping facility where it arrived on 11/26...normally the wait at the shipping facility is 1 day and the item is delivered the next.  I am not going to worry since it has until Jan 31 to get there.

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@GAQShopr53  Has your package left the shipping facility yet?  I have a return sitting at a shipping facility in Greenwood, Indiana since 11/27 and am wondering how long it will sit there. 

[GAQShopr53]

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@itsmagic wrote:

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@GAQShopr53  Has your package left the shipping facility yet?  I have a return sitting at a shipping facility in Greenwood, Indiana since 11/27 and am wondering how long it will sit there. 

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@itsmagic I finally called CS today because the package was still at the shipping facility...the CS rep said to give it a couple of days and If it does not arrive then call back...guess what? When I signed into my Q account today the package and refund were already processed after the call. I don't know what happened because usually the package is delivered in 1 day of leaving the shipping facility.  I would give CS a call and have them to take a look...sometimes they can see the status when we can't on our side.