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Honored Contributor
Posts: 18,415
Registered: ‎11-25-2011

Southwest admitting it could've done more is a class act. They didn't do anything wrong...but they took the high road. Love Southwest....that airline would apologize for not flying straight if someone challenged them.

Honored Contributor
Posts: 18,808
Registered: ‎04-28-2010

Maybe the daughter should have visited her mom instead. Otherwise, I would hire a caregiver to accompany my mom, if financially possible. Otherwise, I wouldn't let my elderly mom fly alone, just in case of a medical emergency, someone would be with her to explain any ailments/physical problems, medications, etc. to emergency personnel. But, that's just me.

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Respected Contributor
Posts: 3,757
Registered: ‎11-28-2012

Unless it's an emergency, who would let their elderly, invalid mother fly alone?

Honored Contributor
Posts: 18,808
Registered: ‎04-28-2010

Yes, Muttmom. ITA .... I, as a daughter, would be extremely stressed and worried. Hence, no way.

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Honored Contributor
Posts: 11,126
Registered: ‎06-20-2010
On 8/26/2014 muttmom said:

Unless it's an emergency, who would let their elderly, invalid mother fly alone?

If something would have happened to that woman, the daughter would have sued so fast
Honored Contributor
Posts: 18,808
Registered: ‎04-28-2010

Who helps elderly/senior folks who have to use the bathroom during the flight? Hence, a caregiver.

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Honored Contributor
Posts: 18,808
Registered: ‎04-28-2010

p.s. I must say that I feel sorry for the mom, sitting there all day long. No food, water, bathroom, etc. OMGosh. . . . .

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Honored Contributor
Posts: 18,808
Registered: ‎04-28-2010

One would think security/security cameras would have noticed the dear mom sitting there all day long. I blame both of the daughters AND the security folks.

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Honored Contributor
Posts: 11,126
Registered: ‎06-20-2010
American Airlines has a Concierge program for elderly fliers. I don't know what the fee is. But there is somebody who assists the passengers getting on the flight and arrivals. The daughter should have handled this completely differently.
Respected Contributor
Posts: 11,367
Registered: ‎03-09-2010

What a rotten thing for that skycap to do! Whether the daughter should have gotten clearance or not, he accepted the responsibility. If he couldn't get her on the plane he should have made some sort of arrangement for her.

Disgusting!