Community Chat

[Spurt]

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@Snoopp wrote:

What size order are most of you doing on instacart?  My fees are $40.00 and upward.  

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@Snoopp 

My orders average around 30 items.... (I get paper products and cleaning products from another store, not my grocery store)....  Since Im an Express Member I dont pay a delivery fee only the service fee which is usually less than $2....plus my tip

[GenXmuse]

Fortunately, if you hit "report problem" when you get your receipt you can request a refund and they are quick to respond. 

[Spurt]

I've been VERY HAPPY with Instacart...I stay alert with my APP on hand to follow my shopper. If neither my item nor my preferred replacement is available, the shopper will take a picture of the shelf and whats on hand and asks ME to select which one I want....  I usually communicate through text with my shopper.....  Its worked out well!!!  

[Spurt]

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@goldensrbest wrote:

I used a few times ,but so much more in store,than you can order from them,i  am shopping myself.  

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@goldensrbest 

I can order anything from my HEB grocery store with Instacart....when my coffee pot went kapput, I ordered one from Instacart....even birthday wrapping paper....

[DiAnne]

@Snoopp 

I looked back at last Friday's order.  The order total was $55.97 and the fee was $1.06 and then you have the tip on top of that.  The market I use had Instacart in place before and it a local store not a chain store.  While that sounds like a deal I know they raise the prices for delivery items.  My logic here is I am not getting my hair cut, going out to lunch or dinner or to movies and plays, etc.

[wagirl]

I've been using Instacart for the last few months too and not a problem with anything at all. My order comes earlier than the 2 hour time frame and while I have had to substitute a few things--they are were acceptable and love that I can chat with my shopper as he/she is shopping---I think you spend more for tip and delivery and whatever the other charges are but worth it for me. and I like that you can pick which store to shop at--a few of the stores I have never shopped before--kind of fun to try them out. I have been doing my grocery shopping for years like this--mostly from Safeway and they are one of the worse ones to deal with------

[fancy pantsy]

i used instacart three times.  first two times were perfect.  last time was not!   the app showed my order as having been delivered, and it was not.   i was charged the whole amount, and it is not possible to reach CS by phone (due to the corona virus) and i spent HOURS trying to get through, and then turned to sending several emails and messages.  no reply or acknowledgement at all of their error.  i then spent an hour on the phone with my bank/credit card company, and they took care of it.  but, yikes.   big mistake, and no way of reaching them?   

oh, and btw:   i never did recieve any kind of reply or acknowledgement  but they did EVENTUALLY remove the charge.  

[Sushismom]

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@fancy pantsy wrote:

i used instacart three times.  first two times were perfect.  last time was not!   the app showed my order as having been delivered, and it was not.   i was charged the whole amount, and it is not possible to reach CS by phone (due to the corona virus) and i spent HOURS trying to get through, and then turned to sending several emails and messages.  no reply or acknowledgement at all of their error.  i then spent an hour on the phone with my bank/credit card company, and they took care of it.  but, yikes.   big mistake, and no way of reaching them?   

oh, and btw:   i never did recieve any kind of reply or acknowledgement  but they did EVENTUALLY remove the charge.  

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Interesting. I've never tried to contact them by phone. I wait until they send me an email saying my order was delivered and then I use the "Report a problem" (or something similar) button. My response was almost instantaneous. 

[suzyQ3]

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@Sushismom wrote:

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@songbird wrote:

@VaBelle35 @judy0330 @mousiegirl @alicedee @hopi  I think it's the shopper too.  I only got one that was bit careless.  Since then they have been great!  I get my shopping with Giants & Wegmans.  I haven't tried Costco yet.  i always pick "fast & flexible" button to start.  I start it in the morning  (pick my food the night before) and I usually get the food before noon.  I work at home too.  So I like to stay there.  

I was with Amazon Fresh for nearly 3 years.  It all got ruined by thousands of people that jumped on it when the pandemic struck. It became impossible to find a slot.  I doubt I'll ever back to it.  The free Instacart delivery is so worth it, if you do weekly shopping. 

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I, too, was using Amazon Fresh for a couple years. Then, I found it was almost impossible to get a delivery date. 

For the most part, I'm happy with Instacart, although it really depends on the shopper. The vast majority of shoppers I've received have been great.

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@Sushismom, at least my area (SoCal), it's much easier now to get Amazon Fresh delivery. I placed a small order that night, and it was delivered before 7a.m. this morning. It's free over $35, which I can hit just with buying three large bags of my favorite coffee -- at a good price, too.

I wonder where they shop. No stores locally are open that early anymore.

[Sushismom]

@suzyQ3 

Lucky you! Still no delivery dates for me up in NorCal. I usually keep a small order available to check out the delivery dates.