Amazon Restocking Charge - Page 2

colliemom4 · ‎09-08-2010

I bought the wrong book for a college course and they were going to charge me but changed their minds and didn't.

KYToby · ‎02-19-2012

With third party vendors, Amazon allows them to charge restocking fees in certain circumstances. The decision to and amounts, though, are up to the vendor.

Normally, for defective merchandise, restocking fees are not charged. In the case of someone changing her mind, using an item, not liking the item, or returning outside of the return window, a fee may be charged.

In this case, the OP should communicate the issue to Amazon who can then contact the vendor and hopefully resolve (or at least clarify) the issue.

bells4me · ‎03-13-2010

I don't shop Amazon anymore. First they started charging tax in my state, then raised the Prime rate & now a restocking fee. I still check their prices when considering purchasing an item & they are usually higher. No thanks, I'll shop elsewhere.

OnlyShopsOnline · ‎03-09-2010

Luckily I haven't had to make many returns, over the years, to Amazon. If you get the wrong item, or a defective item, you have no problem. However, read their return policies. Making a return to them, simply because you might have changed your mind, or don't like the item, isn't as straight forward. Also with the advent of Prime, I've noticed their prices aren't as competitive. I find I order from other places much more frequently now. They used to be my "go to" place for at least 90 % of my online shopping...not any more.

"I've been here since October 2006. Wow!"

hennypenny · ‎03-10-2010

Mr henny had a purchase that was defective. They charged a fee but he called amazon and told them it was defective. They waved the fee and refunded all of his money. Give them a call.

mousiegirl · ‎03-09-2010

I have never heard of a restocking fee, and even if it is from a seller that Amazon supports, this should not be. If the item is defective, why would it be restocked, it would just come back again to them if someone else bought it.

spot555 · ‎03-09-2010

Amazon will take care of you with 1 phone call. And, they DO NOT LIKE sellers like you have encountered. They take bad service very seriously.

Don't let this experience taint you. Amazon is an AMAZING place to shop!

spot555 · ‎03-09-2010

On 7/25/2014 pupcakes said:
I don't shop Amazon anymore. First they started charging tax in my state, then raised the Prime rate & now a restocking fee. I still check their prices when considering purchasing an item & they are usually higher. No thanks, I'll shop elsewhere.

You/they can't do anything about the tax.

The restocking fee isn't Amazon, that's the third party seller. I've returned items I've purchased directly from Amazon- there was no restocking fee.

grandma r · ‎10-26-2010

Thanks very much for the advice. I do appreciate your help.

mousiegirl · ‎03-09-2010

On 7/26/2014 goldenretriever said:
Amazon will take care of you with 1 phone call. And, they DO NOT LIKE sellers like you have encountered. They take bad service very seriously.

Don't let this experience taint you. Amazon is an AMAZING place to shop!

I agree! I had a bad experience with a seller, and Amazon took care of it.