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Contributor
Posts: 24
Registered: ‎10-02-2010

All good things must come to an end............

After 30 years of purchasing lots and lots of items from QVC I think that the "convience" has gone out of the QVC name.  I have been on the phone haggling with reps who sent me back an item by mistake.  I've never been so antagonized by having to speak to QVC - a real runaround today.......I was wondering when things would start to fall apart at QVC and today is the day..................unfortunately.

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Honored Contributor
Posts: 29,677
Registered: ‎06-11-2011

Re: All good things must come to an end............


@sfnative wrote:

After 30 years of purchasing lots and lots of items from QVC I think that the "convience" has gone out of the QVC name.  I have been on the phone haggling with reps who sent me back an item by mistake.  I've never been so antagonized by having to speak to QVC - a real runaround today.......I was wondering when things would start to fall apart at QVC and today is the day..................unfortunately.


Ask for help here in the Customer Care forum with your issue. The Mods here are CS reps and are terrific at helping out.  I think the cream of the crop of CSers are working here on social.

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Honored Contributor
Posts: 18,752
Registered: ‎03-09-2010

Re: All good things must come to an end............


@Pearley wrote:

@sfnative wrote:

After 30 years of purchasing lots and lots of items from QVC I think that the "convience" has gone out of the QVC name.  I have been on the phone haggling with reps who sent me back an item by mistake.  I've never been so antagonized by having to speak to QVC - a real runaround today.......I was wondering when things would start to fall apart at QVC and today is the day..................unfortunately.


Ask for help here in the Customer Care forum with your issue. The Mods here are CS reps and are terrific at helping out.  I think the cream of the crop of CSers are working here on social.


************************

 

I agree @Pearley

 

There are wonderful women here monitoring the boards for us.

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Respected Contributor
Posts: 2,735
Registered: ‎10-29-2016

Re: All good things must come to an end............

@sfnative in your 35 years as a QVC customer, is this the first negative experience you've had???

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Honored Contributor
Posts: 8,534
Registered: ‎03-09-2010

Re: All good things must come to an end............

Since the new mods took over (okay...maybe they aren't so new anymore), I've had any and all order problems resolved by posting about them here.

 

if only they could get me onto that secret list of people who get the insider online!  That is my only complaint.  Yes, I have done the settings and everything else they suggested.  

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QVC Customer Care
Posts: 607
Registered: ‎06-14-2015

Re: All good things must come to an end............


@sfnative wrote:

After 30 years of purchasing lots and lots of items from QVC I think that the "convience" has gone out of the QVC name.  I have been on the phone haggling with reps who sent me back an item by mistake.  I've never been so antagonized by having to speak to QVC - a real runaround today.......I was wondering when things would start to fall apart at QVC and today is the day..................unfortunately.


@sfnative  I'm so sorry to hear you had that experience. Please e-mail me your account information (order number) to QVCSocialTeam@qvc.com.

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Respected Contributor
Posts: 2,081
Registered: ‎03-11-2010

Re: All good things must come to an end............

[ Edited ]

@sfnative wrote:

After 30 years of purchasing lots and lots of items from QVC I think that the "convience" has gone out of the QVC name.  I have been on the phone haggling with reps who sent me back an item by mistake.  I've never been so antagonized by having to speak to QVC - a real runaround today.......I was wondering when things would start to fall apart at QVC and today is the day..................unfortunately.

 


@sfnative I'm sorry you're having problems.   It's so upsetting to get "the runaround" when dealing with CS. I guess posting about your disappointment on here might work.  Sad you can't just get satisfaction by simply explaining the problem.

 

And I do agree that once upon a time Q used to bend over backwards to keep the customer happy.  I can remember at least 3 times right off the top of my head when CS was great to deal with.  But these were all several years ago.

 

ETA I see that while I was responding, you may have gotten the help you need. Smiley Happy

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Esteemed Contributor
Posts: 5,758
Registered: ‎03-09-2010

Re: All good things must come to an end............

Getting the run around always sets my teeth on edge Op and I can understand how you feel.

 

I've been a QVC customer since the early 9's and I've had great experiences with customer service when I needed it.  It's QVC 's products,, quality, value, convenience and s/h pricing I have issues with.

Keep Your Face To The Sunshine and You Will Not See The Shadow
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Honored Contributor
Posts: 22,219
Registered: ‎05-10-2010

Re: All good things must come to an end............

I've been a Qvc shopper for 30 years too and from where I stand, everything about Qvc gets better and better.  It's a wonderful shopping experience and rarely have an reason to call cs but when I have called, they've taken care of the problem quickly and professionally. 

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Honored Contributor
Posts: 11,385
Registered: ‎03-10-2010

Re: All good things must come to an end............

 

@sfnative

 

Where ya been, and why is there only 15 posts listed for you? Been a long time.

 

 

 

hckynut(john)