Community Chat

[geegerbee]

It is a long story, but I signed up for AT&T U-Verse--phone, cable and internet 3 weeks ago. After 3 new DVRs and 3 service calls, I finally have a working tv system. Before, it would constantly go offline and reset itself and I would lose the shows I recorded (4 times). But today I got an email saying my bill was available online (I asked for paper billing) and that the total was for $329. I signed up for $116 a month. After a long hold time, I talked to a rep who said not only there was no record of my $116, but that it was $138 a month, plus $55 for a service call and I had an anti-virus protection plan added on. (I definitely didnt sign up for that!) I balked and he transferred me to someone he said could remove the service charge, but alas he had transferred me to a tech in India. She said, oh no, she can't help me, I need billing, but now that office is closed. She transferred me and then the phone went to a dial tone. I am so absolutely frustrated at the poor customer service. I have had AT&T phone & internet for at least 30 years before U-Verse. Who can I complain to? FCC? I think it qualifies as a bait and switch since they added on things I didn't want and want the final cost to be more than $25 more a month then I agreed to. Anyone have any idea of how to get this resolved and what communication agency to contact to complain? Thanks.