ALDI Pleasant Customer Attitude and Consideration of Others

ciao_bella · ‎03-13-2010

Don't know if it's like this in all Aldi stores, but the kindness, consideration and overall good customer attitude is such a welcome difference and relief from some other grocery stores.

One example, many customers will purposely leave their prepaid (quarter) in their cart for the next customer who needs it. I've found that it's such a nice experience dealing with Aldi customers, as well as the Aldi store staff.

I'm in NJ. Is it the same in your Aldi grocery store?

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SusieQ_2 · ‎03-27-2012

Yes, but I find it to be true in all the grocery stores I physically shop in which are generally limited to Trader Joe's, Aldi, Vons, and Sprouts.

Actually, almost everything I buy is online minus the once a week stop at one of the above for fresh produce.

I find (as mentioned in a previous post) people tend to meet me with the same energy I put out so I try to make sure my energy (or attitude or behavior) is what I'd like to receive and it's rarely failed.

Oh, also, I do enjoy the 25 cent kindness at Aldi when I give someone my basket or they give me their's. It's a nice gesture!

PinkyPetunia · ‎03-09-2010

No, and I am in north NJ.

I rarely find a cart prepaid but that's ok, I have a quarter ready. A nice experience at Aldi? It's just the usual. The store is grim and often out of stock on many items. Store help? None to be found. Cashiers are on auto-pilot.

I go there since it's close. I wouldn't bother if it was farther away.

CelticCrafter · ‎03-09-2010

My opinion, they either found it with the quarter in the slot or can't be bothered to walk it back to the front of the store.

RetRN · ‎10-01-2013

Have always been pleased with the Aldi's in our area. Only am aware of one bad experience with employee that was quickly dealt with. My neighbor lady saw an elderly gentleman being treated horribly by the checkout girl. She reported it to someone and later that day was informed that the incident had been dealt with and that the employee was no longer employed there.

ScrapHappy · ‎03-28-2010

Sometimes. When I go to Aldi's there always seems to be the same man at the register. He's incredibly fast at ringing stuff up. I once put a $5 bill on the conveyor belt when he was ringing my stuff up, I only had about 4=5 things and he didn't like it and let me know that. I apologized. I always give my cart to someone if someone is there. I never chain it back up.

SusieQ_2 · ‎03-27-2012

Speaking of kindness I was impressed recently when checking out at Trader Joe's. An older gentleman walked in and was being guided by an employee. I watched for a minute and they stayed together. I asked the cashier if the employee was helping the man. She told me he's almost blind and once a week or so he comes in and an employee guides him through the store showing him new products and helping him choose his groceries. Maybe all stores do this, idk, but I thought it was lovely.

kitcat51 · ‎09-15-2016

Aldi, Dollar General & Dollar Tree are the only stores I go into, the rest I order online & pickup. Shopping at Aldi is always pleasant, the staff & customers are great, the store is clean, well stocked, reasonably priced & there's carts available with a quarter in case you don't have one.

Jersey Born · ‎03-10-2010

@ciao_bella - Here's my sure to be unpopular opinion on Aldi stores. I do not like anything about the concept of forcing Aldi's paying, loyal customers to place a quarter into a device in order for them to be permitted to get a cart for the privilege of entering an Aldi store to shop for necessary food items. I find this unique-to-Aldi concept demeaning and thoughtless to the Aldi customer, and just plain wrong. There are many other food markets at which to shop, and none of them make their customers do this.

What is the purpose of having to pay a quarter for the right to use a cart at Aldi, only to have to return the cart, to get that quarter back? Is it so Aldi does not have to pay one of their workers to collect the carts from around the parking area and place the carts at the front of the store multiple times per day, or is it that Aldi suspects some of their customers might steal their carts? Or is the reason something else, entirely? Aldi's survival depends upon their repeat customers. If a customer gets mugged taking out their wallet to find a quarter to place into the cart-holding machine, how has this process benefitted the customer? Having to put a quarter in, distracts the customer, making them more vulnerable to being robbed right outside of an Aldi, unless they get a quarter ready and have it in hand, prior to exiting their automobile in the parking area.

Sorry for the rant, but I have not shopped at Aldi because of this quarter-to-get-a-cart issue. I find what I need, elsewhere. I think it would be a much more pleasant experience for Aldi shoppers if Aldi did away with the quarter for a locked up cart issue entirely.

okaywitheasypay · ‎03-27-2011

I like Aldis and have found employees to be helpful . Recently I notice the checkouts are speedier and lines move faster.

As far as leaving the carts with a quarter not locked up and retreving one's quarter -- that negates the purpose of asking for the quarter RENTAL fee . You do not pay a quarter you get it back. I have had other customers refuse to take the quarter when we pass in the lot , so I do leave it unchained when I am finished, but I try to park it safely behind other carts. I realize fellow shoppers not accepting the 25 cents comes from kindness. Of course not having a cart rolling around is the purpose of their policy.

My very favorite place to shop is Trader Joe's. I love how they bag your purchase and place it in the cart. I would shop there regularly if I were closer.