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12-04-2020 09:30 PM
My advice, call them back and see if they will help you out. I have had situtations with lots of retailer and they were more than cooperative.
12-04-2020 11:15 PM
@bonnielu is correct. I would call. The walmart rep has the discretion to credit you the shipping amount. I've call them before because I needed to return a couple of items that were pretty inexpensive and didn't get a receipt option with my online order. Even though it was less then $10 worth of merchandise, I was going back to the store anyway, and figured I would just return them before I did my shopping.
The rep said she would put a credit in for the couple of items, and I didn't need to return them.
They've also emailed me a $10 credit for a small screwup that was done on a recent store pick up order, usable for my next purchase, so I would give them a call.
12-05-2020 12:05 AM
@froggy wrote:It's a computer, not a person, adding the shipping. Doesn't matter if it's a dollar or a penny. If the rule s $35 then the line just has to be drawn.
@froggy - Yes, I was going to put that in my previous post: that it's the difference between dealing with a computer or a person.
(I was in I.T. for 25 years, so I know what's behind the "screen".)
12-05-2020 10:12 AM - edited 12-05-2020 11:33 AM
@Venezia wrote:I've had many instances where my total was a penny short of the required threshhold and S&H was added in. Unless it's something I desperately want or need, I just cancel the order.
Most recent was Bed, Bath & Beyond. I had a $10 coupon to use and it took me one penny below the minimum and I was slapped with an $8.95 S&H charge.
So I removed the coupon, used a 20% off coupon instead, which gave me a $9.80 discount and free shipping! (And to end the story - the item I ordered arrived broken and I had to return it to the store.)
It's a bit silly because, in the stores, if you're purchasing something for say $14.98, they'll still let you use the "$5 off $15" coupon, but the online just doesn't work that way.
And Kohl's online will give you the $10 Kohl's Cash (usually for a purchase of $50), if your order falls a few cents short of the minimum.
I had a similar situation with a Current Catalog order, I was taking a moment to decide whether I really wanted these items or if I should just cancel my order, when a Chat Rep came on the line live and ask if I needed help or had a question in order to complete my order....Well he found a coupon deal (not advertised) which not only gave me a discount but offered free shipping as well---ORDER COMPLETED....These retailers need to look beyond these little games they play and instead look at the big picture which is retaining their customers.....
12-05-2020 10:57 AM - edited 12-05-2020 10:59 AM
That has happened to me and I was not happy with myself. I now know to not even be a penny short but then, I often order $5-10 over the minimum for free shipping.
12-06-2020 12:32 PM
I recently paid the $5.99 shipping for Lysol wipes even though I could have easily gotten my order to the free shipping level. I just didn't want to waste a minute for fear it would sell out. Today is December 6th and the last tracking information recorded for this delivery was November 22nd! That is what I get for paying for shipping!
12-06-2020 12:39 PM
I have had such a tough time with grocery pickup orders lately I have just stopped. Too many things are left out of the order yet I am charged for them anyway or get nonsensical substitutions....eggs instead of green beans? Some other sites have added a $2 "seasonal charge" to orders. Pure greed, nothing to do with Covid...
12-06-2020 12:40 PM
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