I think I also heard Chaz say you can divide the number of pumps between two cleanses. Did anyone else hear that? I don't want anyone to stop using Wen because they can't afford to use 16 pumps in each cleanse (or more).
I know everyone's hair is different so the number of pumps we need to use will vary somewhat per person. My short, fine hair needs only 4 pumps first cleanse and 3 pumps second cleanse. My mom is in her seventies with short, thinning hair and she needs only about 3 pumps and one cleanse. My SIL has very thick, coarse, long hair and she has to use a lot more, maybe 16 for each cleanse or maybe even more since she's a newbie. Nice thing is we can adjust the amount until we find what works for us on that day. I can tell by the feel whether I have enough Wen in my hair while I'm cleansing and I don't use more than that cause I don't want to waste it. But you have to learn the right amount for your hair and its current condition.
KJPA