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nynanny
Posts: 4
Registered: ‎03-12-2010

WEN A-D 32oz Seasonal Scent - Cancelled/Refunded???

[ Edited ]

‎10-14-2015 10:25 AM - edited ‎10-14-2015 10:26 AM

I was anxiously waiting for my last shipment of 2 32 oz Seasonal Scents - Coconut Lime - and saw that it shipped on 10/10.  Last night I received an email that stated I was being refunded for that order - which I had not yet received.  I called today and was told they ran out and can't fulfill that order.  Is this typical?  I'm very disappointed and I know stuff happens, but just curious if this is more normal than I know.  Thanks.

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ChynnaBlue
Posts: 11,153
Registered: ‎05-22-2012

Re: WEN A-D 32oz Seasonal Scent - Cancelled/Refunded???

‎10-14-2015 10:34 AM

I'm sorry, that stinks. I have a lot of things on AD and I've never had this happen. I know some people had a Josie Maran TSV kit on AD skipped a few years back, but I don't think this is common.


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nynanny
Posts: 4
Registered: ‎03-12-2010

Re: WEN A-D 32oz Seasonal Scent - Cancelled/Refunded???

‎10-14-2015 10:39 AM

Well good to know.  Thank you.

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Drythe
Posts: 13,775
Registered: ‎07-09-2011

Re: WEN A-D 32oz Seasonal Scent - Cancelled/Refunded???

‎10-14-2015 02:04 PM

 

 

I'm sorry you had this experience.

 

It's never happened to me, and I would be very sad.

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sonechko
Posts: 6,719
Registered: ‎12-29-2014

Re: WEN A-D 32oz Seasonal Scent - Cancelled/Refunded???

‎10-14-2015 03:30 PM

This is strange, because I have Summer Coconut Lime Verbena 32 oz on A/D also. I checked the order, and it is standing. I do not remember the date of future shipment, but sometime in November. Don't know, maybe they'll cancel it later on also...

 

So, maybe it is worth giving a call to CSR?

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