Beauty

[willdob3]

I've never had an Amazon vendor tell me to send something defective back.

[RinaRina]

On 8/6/2014 Nikalette said: If an item doesn't come in time, Amazon will immediately credit you back. Same if it is defective. You don't have to wait for the vendor to do it. Amazon will get it back from them. But if you contact the vendor, often they will make it right.

Well, that's sort of my problem -- they've "made it right" by sending me samples. Frankly, I don't want samples of anything. I just want my mask. A CLEAN one.

[bunjetto]

On 8/6/2014 Shaunac said:

On 8/6/2014 rina33 said:

On 8/6/2014 Lanikins said:

Send it back! This is absolutely unacceptable.

I can't believe I actually "cleaned" the mold off the jar, the rim and the lid, intending to use this on my face!! Am I a moron or what?

No, you are not a moron. Just a crazed beauty fanatic like the rest of us on this board. You came here because we are the voice of reason and we set you straight. You would do the same for us in a minute.

Awe Shaunac what a nice thing to say!

Rina contact Amazon they will take care of you. Credit, replacement whatever. They may/probably will tell you to toss the product. Amazon has the best CS. Hope things work out for you.

[BellaCarro]

On 8/6/2014 rina33 said:

On 8/6/2014 Nikalette said: If an item doesn't come in time, Amazon will immediately credit you back. Same if it is defective. You don't have to wait for the vendor to do it. Amazon will get it back from them. But if you contact the vendor, often they will make it right.

Well, that's sort of my problem -- they've "made it right" by sending me samples. Frankly, I don't want samples of anything. I just want my mask. A CLEAN one.

Samples is not making it right. What good are samples? Samples of what?

[Lucky Charm]

Did the postmark show the vendor sent it out right away or was it hung up via the postal service?

Don't know why you need to 'vent'. If you've been happy with this vendor before, why be upset now? Does the vendor know you have an issue? How can they 'right' it, if you've only told us about it?

[hsawaknow]

I wouldn't use it and I would contact Amazon to return it.

[bonnielu]

Amazon has an awesome customer service. Call them and they will make it right.

[gazelle77]

I would not use it PERIOD. With mold? Are you kidding me?

[NYC Susan]

On 8/6/2014 rina33 said:

On 8/6/2014 Nikalette said: If an item doesn't come in time, Amazon will immediately credit you back. Same if it is defective. You don't have to wait for the vendor to do it. Amazon will get it back from them. But if you contact the vendor, often they will make it right.

Well, that's sort of my problem -- they've "made it right" by sending me samples. Frankly, I don't want samples of anything. I just want my mask. A CLEAN one.

I don't understand. Didn't you just receive this? If so, when did you get the samples to "make it right"?

I would want a clean mask too. Of course - Who wouldn't? I think the answer is obvious: Contact the seller, and let them know. If you've been happy in the past, I would certainly give them the opportunity to replace it. There could have been a shipping issue or other issue out of their control, especially since it took so long to get to you.

And no, I would not use it. I wouldn't even consider it, and I would likely send it back or throw it out immediately (after taking some photos). I wouldn't want anything that disgusting in my house.

[RinaRina]

Thanks for the feedback, everyone. I called AMZN and the issue has been resolved.

Regarding your questions -- the item was ordered on July 13th. I didn't get it until yesterday, 08-06-14. Not to belabor the issue, there was a mix-up on the vendor's end. My original post was just the abbreviated version to get to the point -- which was the mold.

Anyway, ladies, -- and Shaunac -- you "set me straight"! Thanks.