That's ridiculous. It's not coming out of Ulta's kitty, the manufacturer allows for that kind of thing and credits the store for the returns. I've never had a problem with returns there. In the store lighting, makeup shades can be "off" and you won't really know if you like something until you get home to try it.
Here's the return policy, posted on their website. I don't see anything about used products being ineligible.
ULTA is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason, just send it to the Ulta.com Returns Center for a refund. You may also return it to your local Ulta store for a refund, exchange or in-store credit.
- Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on ULTA.com. An ULTA Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center.
- Products returned to stores that were purchased using an online payment service (i.e., PayPal, Bill Me Later) will be refunded to your preferred credit card or issued as a store merchandise credit.
- Any FREE product or FREE gift must accompany the return to receive a refund to the payment method used on ULTA.com. An ULTA Gift Card or eGift Card will be issued on a return not accompanied by the FREE product or FREE gift.
- The original email order confirmation, packing slip and all original packaging materials must be included with your return.
- Original shipping charges are refunded only if the product is defective or mis-shipped by ULTA.
- Online purchases returned to an Ulta store without the original email receipt, applicable free gifts and pack slip are only eligible for exchanges.
- Exchanges can be made by return product to your local store for product of equal or greater value. Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. A store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt.
- Store credit will be issued for returns without a receipt, or for returns that are not made within 60 days of shipment to the customer.
- Rewards points earned for product being returned will be deducted from your account. Rewards points used to make a purchase are not refundable.
- In the case of shipping damages, please contact the carrier.
To return a product to the ULTA.com fulfillment center
Re-carton the products you are returning along with any applicable free gifts, your original email order confirmation and your pack slip using the packaging materials that came with your online purchase.
To reprint the email, locate the order number on the bottom of the pack slip. Select the Login/Create Account link on www.ulta.com. Enter your username and password, and select Login. Select Order Status, then select your order number. Finally select Print Your Order.
For your convenience, a return mailing label has been included with your order which needs to be applied to the outside of your shipping carton.
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
ULTA.com Returns Department
1135 Arbor Drive
Romeoville, IL 60446
ULTA does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
RETURN PRODUCTS TO ULTA BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
If you return products to the ULTA Returns Center, you can check your order status online at any time to see if we've received and processed it. Click on Login/Create Account in the top menu bar and Login to your account, then choose Order Status from the menu on the left hand side. Select your order number. You may also Contact Us to check on the return status. Please have your order number available to allow us to better serve you.
ULTA will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle.
Return Ulta.com purchase to an Ulta Store
To return an Ulta.com purchase to an Ulta store, bring your purchase including any free gifts along with the packing slip and original email confirmation to your local store.
To reprint the email, locate the order number on the bottom of the pack slip. Select the Login/Create Account link on www.ulta.com. Enter your username and password, and select Login. Select Order Status, then select your order number. Finally select Print Your Order.
Online returns to store without the original email receipt, applicable free gifts and pack slip are only eligible for exchanges or store credit.
Ulta Store Purchase Refund Policy
If for any reason your purchase does not give you complete satisfaction, the purchase may be returned. All returns must be accompanied by the receipt and all original components.
Store Purchase Returns for Refund
A full refund will be issued on a return, providing the return is within 60 days of the original purchase date. A full refund will be issued on a return that included a FREE product or FREE gift, providing the return is within 60 days of original purchase date, and the FREE product or FREE gift accompany the return.
Store Purchase Returns for Store Credit
A store credit will be issued on a return, providing the return is accompanied by the Gift Receipt, and on a return that is NOT accompanied by the FREE product or FREE gift.
A store credit will be issued on a return after 60 days of original purchase date.
A store credit will be issued on returned Club at ULTA Reward merchandise.
Returned Check Policy
A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. A 10-day waiting period is required for refunds on personal checks.
Coupon Reward Certificates
Coupon / Reward Certificates need to be presented at time of purchase and within the specified dates. Expired Coupon / Reward Certificates will not be accepted. Prior purchases do not qualify for use with coupon / reward certificates.
ULTAmate Rewards Members
Upon return of any product on which you earned ULTAmate Rewards points, your ULTAmate Rewards account will be reduced by the number of points previously earned on that purchase.
If the return will cause your ULTAmate Rewards account to have a negative point balance, a store credit will be issued on the return regardless of your original form of payment.
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