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Valued Contributor
Posts: 892
Registered: ‎03-18-2010

Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

Product description clearly said parfum. Customer service lady, “Is there that much of a difference between the two?” Me, “Parfum is more expensive and that’s what I paid for. Parfum is stronger. Think of 1% vs whole milk.” They did give me a $20 credit.
Esteemed Contributor
Posts: 6,117
Registered: ‎12-01-2023

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

@grammarqueen    Wow! That would have made me mad too! There's a HUGE difference between the two. 

Honored Contributor
Posts: 22,449
Registered: ‎10-03-2011

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

What was the product?

Valued Contributor
Posts: 892
Registered: ‎03-18-2010

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

It sold out, so it’s no longer listed, but it’s Guerlain La Petite Robe Noir (Little black dress), a fragrance no longer available in the United States.
Honored Contributor
Posts: 70,510
Registered: ‎03-10-2010

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

@grammarqueen.  Apparently it was no longer available at ShopNBC either.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 22,449
Registered: ‎10-03-2011

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

[ Edited ]

I don't think a $20 credit would be satisfactory.  I would have returned it.  But if you're ok with it, all is well.  It is available on Amazon. 

Respected Contributor
Posts: 3,339
Registered: ‎10-09-2023

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

Good analogy with the milk. Funny the CS rep had to be told what the difference was and really? She should not have engaged a customer like that in my opinion. I don't shop there, don't think I will be anytime soon.

Esteemed Contributor
Posts: 5,525
Registered: ‎08-28-2010

Re: Ugh! ShopHQ Sent Me Eau de Toilette Instead of Eau de Parfum

It's available on Amazon