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04-28-2017 04:11 PM
For those of you that have been following I have had another message from someone at PTR's company about my question on the ingredient deck on the upcoming TSV.
I thought I would post this as new- so folks would know there was more info.
Here is the second message: ( they didn't realize that cmoose and I are one in the same person)
04-28-2017 04:16 PM
Thanks for the update, cmoose!!
04-28-2017 04:23 PM
I thought the issue was that the QVC customers foung the product to be watery, while the Sephora customers did not experience this problem?
04-28-2017 04:46 PM
@cmooseThanks for posting their reply.
I'm using PTR for the first time ever right now. I bought the TSV from a few months back and it's been my might routine for a while now. I do like that serum so I'm happy to see they're not messing with it.
I'm not going with the new TSV, but will continue treatment with my current auto-delivery.
04-28-2017 04:54 PM
Thanks for posting. Also, after reading, I am impressed with their customer service.
04-28-2017 04:57 PM
Although I've moved off of PTR products, I still have his Retinol in travel sizes and a 2 oz. size. The formula feels the exact same to me regardless of bottle size.
04-28-2017 05:17 PM
Thanks @cmoose, for both the original post and the update. It's reassuring to know that you, and all of the other ladies posting in Beauty Forum honorably, like @JeanLouiseFinch, @HappyDaze @Trixx, @Chi-town et al, are manning our watchtower. Ignorance isn't bliss as you ALL have proven again and again.
It it is reassuring also, that PTR products can still be trusted to deliver what they promise. His (and Skinn and Elysee's) are stellar companies that actually list their ingredients, their relative percentages and practice "full disclosure" in their claims.
04-28-2017 05:31 PM
That's a really thorough and well put response. PTR is saying straight out that all of their Retinol Fusion PM is the exact same formula regardless of the size or where you buy it.
So this whole hubub is due to some sort of data entry type error on other websites. That makes a lot of sense to me.
Regarding consistency, maybe something about the QVC on air presentation made customers expect a thicker feel. Since there aren't much of any thickening type ingredients in the product (which is actually good--less filler) it is supposed to feel watery. And water isn't the only ingredient that feels watery. This actually makes it easy to layer your skincare thin to thick.
@cmoose I know you had only good intentions in bringing up a clear discrepancy you saw in labeling. Still, you might consider asking a mod to delete your original thread? It has a lot of hearts and shows up in the forum sidebar. That gives a different impression about PTR than you might want to leave. I know you were trying to help all of us, so thank you very much for taking the time and attention to get us a solid response! Really appreciated.
04-28-2017 07:22 PM
How do I ask the moderator to delete the first thread?
04-28-2017 08:06 PM
You could post the request in the Customer Care section of the forum. The mods seem to monitor it regularly.
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