Beauty

[NoSoup4U]

Has anyone else encountered an attitude by ULTA associates when returning something? It's almost like they resent that people take advantage of their return policy. I seldom make returns, but recently went to return a couple items from a website order. I brought the paperwork that was sent with the order. I was asked if I had the original confirmation email that was sent when I originally placed the order. She said that was the only way she would know how I paid. Obviously since I ordered online it wasn't with cash. I had my credit card with me as well as my driver's license. I told her I didn't recall seeing that an email was necessary in any return instructions. I felt like she was just busting my chops.

I have another item I would like to exchange there, but I am hesitant to go in because of the grief. Sometimes I think I should stick with Sephora. Half the time Ulta doesn't even have the items they advertise in their ads. Poor inventory control!