Beauty

[Tennessee Vol]

On 5/4/2014 untitled said:

On 5/4/2014 Tennessee Vol said:

Well, I started week 4 this past Thursday and everything was going well until tonight...I finished doing all 4 zones on my face and had begun my second 10 minute round in which I treat my neck, chest and both hands. While treating my neck I noticed that the laser wasn't turning off when I lost contact with my skin. I also noticed that it didn't appear to be firing, well it wasn't but the pink/purple lights on both side were still shining. I tried holding down the power button, but nothing... lights still a-shining. I went to Tria's website hoping to get in contact with someone but they aren't open on Sunday which is understandable. So, I placed my Tria on a table with the laser opening facing a wall and hope it will run it's battery down and turn off. When it does, I'll try charging it and see if it will work, if not I'll call and ask for another replacement. The first Tria I got wouldn't work at all so a very nice person in their customer service department sent me a new one once they saw that I had shipped mine to them... I'm sitting here shaking my head in disbelief. Tria's quality control needs to improve. I'm so glad that I was able to treat the 4 zones on my face before it stopped working. I guess I should be glad that the laser isn't firing continuously. I did try wiping the contact points and the laser opening off but that didn't work either.

Lyn, the serial number of this unit starts with 017; the serial number of the first one I sent back started with 418... could have had a zero in front of it but I just wrote the number down starting with the 4 when I shipped it back.

I wonder what the percent of people who purchased a Tria haven't had any problems at all...

I just checked on it and it's still shining...

Well I do hope that the Tria did turn off- but I also wanted to say I think you are abusing your machine. Tria might have had some problems with the charger they sent out so as you say quality control- but they cannot control how someone uses it. There has to be a reason that it turns off after the completion of the four zones and then for you to engage it in another 10 minutes seems like a bit much. So I hope you are honest with them about what really happened- hmmm...

I have no reason not to be honest with them. I don't consider using it for two 10 minute sessions abusing the machine, it will just shorted it's life expectancy.

[krissie622]

On 5/4/2014 Tennessee Vol said:

On 5/4/2014 untitled said:

On 5/4/2014 Tennessee Vol said:

Well, I started week 4 this past Thursday and everything was going well until tonight...I finished doing all 4 zones on my face and had begun my second 10 minute round in which I treat my neck, chest and both hands. While treating my neck I noticed that the laser wasn't turning off when I lost contact with my skin. I also noticed that it didn't appear to be firing, well it wasn't but the pink/purple lights on both side were still shining. I tried holding down the power button, but nothing... lights still a-shining. I went to Tria's website hoping to get in contact with someone but they aren't open on Sunday which is understandable. So, I placed my Tria on a table with the laser opening facing a wall and hope it will run it's battery down and turn off. When it does, I'll try charging it and see if it will work, if not I'll call and ask for another replacement. The first Tria I got wouldn't work at all so a very nice person in their customer service department sent me a new one once they saw that I had shipped mine to them... I'm sitting here shaking my head in disbelief. Tria's quality control needs to improve. I'm so glad that I was able to treat the 4 zones on my face before it stopped working. I guess I should be glad that the laser isn't firing continuously. I did try wiping the contact points and the laser opening off but that didn't work either.

Lyn, the serial number of this unit starts with 017; the serial number of the first one I sent back started with 418... could have had a zero in front of it but I just wrote the number down starting with the 4 when I shipped it back.

I wonder what the percent of people who purchased a Tria haven't had any problems at all...

I just checked on it and it's still shining...

Well I do hope that the Tria did turn off- but I also wanted to say I think you are abusing your machine. Tria might have had some problems with the charger they sent out so as you say quality control- but they cannot control how someone uses it. There has to be a reason that it turns off after the completion of the four zones and then for you to engage it in another 10 minutes seems like a bit much. So I hope you are honest with them about what really happened- hmmm...

I have no reason not to be honest with them. I don't consider using it for two 10 minute sessions abusing the machine, it will just shorted it's life expectancy.

There are several of us who do a second round on neck/chest/hands, and nowhere in the instructions does it say to only do your face and then not use the device for 24 hours. If that were the case, then Tria would have made it like the Palovia where it would not turn back on until enough time had elapsed. That's like saying you are abusing your vacuum by vacuuming extra rooms. Silly.

TennesseeVol, please do join us on the week 5 thread. I agree that we need to contact Tria, and in a way that they can't ignore like they would a one off. I wonder how many people purchased this and don't read any forums, so are just alone struggling with it and thinking it's only theirs that is acting up.

[untitled]

Well personally I would not want a device that I couldn't turn on when I wanted to. With that being said it is up to the user to respect the technology of this very advanced very powerful device that was put into the palms of our hands. And by your 'silly' analogy of comparing this to using a vacuum just illustrates to me that you do not. But you know what I really don't care -only that if your device malfunctions because of improper use don't blame the company -blame yourself. Oh and I must have missed where it said one can use on the chest neck and hands...

[snowball]

Why are you so bitter??? Does it only say to use on the face? I better look.

[lyn in MI]

Tennessee Vol - Thank you for the info on the SNs. I wonder if your replacement was a refurbished model. IMO, they should have sent you a brand new unit, since you reported your defects within only a few weeks of receiving it.

[lyn in MI]

On 5/5/2014 krissie622 said:

There are several of us who do a second round on neck/chest/hands, and nowhere in the instructions does it say to only do your face and then not use the device for 24 hours. If that were the case, then Tria would have made it like the Palovia where it would not turn back on until enough time had elapsed.

...CUT...

I think Tria might disagree with that assertion. Their instruction manual includes the following Warnings:
• Do not treat a zone on your face more than once per day (once every 24 hours). Doing this could result in increased risk of skin irritation.
• After treatment is completed and the device automatically turns off, wait at least 24 hours to begin a new treatment session. Failure to do so may increase skin irritation.

And they state this in Precautions
• Do not use the device on any area of the body other than the face. Using the device on other areas of the body has not been tested and the risks are unknown.

[baby 2]

The only problem I have had so far with the Tria is the charging issues with the original plug; and, that problem has been corrected with the new plug. However, I am becoming very concerned that so many of you are experiencing major problems with the Tria - I'm afraid it's only a matter of time before I have the same problems.

My SN begins with 511

[judi]

I, too, am on Week Four. My first Tria was replaced by the company the first week I used it. They decided the complete unit was defective, not just the charger. The only problem I am having with this second unit is that it will not shut off on its own after 10 minutes. I use a timer to know when to power off.

My Tria also keeps getting hotter the longer I use it. My skin is red after use, but I am not experiencing sandpaper skin like some have. I hope this doesn't mean my Tria is weaker than it should be, and my results won't be as good. Guess I will just have to wait and see.

[krissie622]

On 5/5/2014 lyn in MI said:

On 5/5/2014 krissie622 said:

There are several of us who do a second round on neck/chest/hands, and <b>nowhere in the instructions does it say to only do your face and then not use the device for 24 hours.</b> If that were the case, then Tria would have made it like the Palovia where it would not turn back on until enough time had elapsed.<br /> <br /> <b>...CUT...</b>

I think Tria might disagree with that assertion. Their instruction manual includes the following Warnings:
• Do not treat a zone on your face more than once per day (once every 24 hours). Doing this could result in increased risk of skin irritation.
• After treatment is completed and the device automatically turns off, wait at least 24 hours to begin a new treatment session. Failure to do so may increase skin irritation.

And they state this in Precautions
• Do not use the device on any area of the body other than the face. Using the device on other areas of the body has not been tested and the risks are unknown.

Pardon me, you are correct and I did not express myself clearly. If by abuse it was meant that someone shouldn't use the unit more than once in 24 hours, the instructions do not say it cannot be turned on more than once in 24 hours. They DO say not to treat the same area twice in 24 hours, but that is not what was being done. My understanding was that it was implied that by turning the device on more than once in 24 hours, it was in some way abusing the device, which is not the case. As far as using it for off label areas, from what I have read this has been done by many users since the device first came to market. Tria does list their precaution as it has not been tested and approved for such use, however, I don't consider this abuse. I'm sure many may disagree. Either way, the abuse comment as I understood it and that I was addressing was that the unit shouldn't be turned on more than once in 24 hours. If I misunderstood, then that's on me.

[MarenSeattle]

On 5/5/2014 krissie622 said:

On 5/5/2014 lyn in MI said:

On 5/5/2014 krissie622 said:

There are several of us who do a second round on neck/chest/hands, and <b>nowhere in the instructions does it say to only do your face and then not use the device for 24 hours.</b> If that were the case, then Tria would have made it like the Palovia where it would not turn back on until enough time had elapsed.<br /> <br /> <b>...CUT...</b>

I think Tria might disagree with that assertion. Their instruction manual includes the following Warnings:
• Do not treat a zone on your face more than once per day (once every 24 hours). Doing this could result in increased risk of skin irritation.
• After treatment is completed and the device automatically turns off, wait at least 24 hours to begin a new treatment session. Failure to do so may increase skin irritation.

And they state this in Precautions
• Do not use the device on any area of the body other than the face. Using the device on other areas of the body has not been tested and the risks are unknown.

Pardon me, you are correct and I did not express myself clearly. If by abuse it was meant that someone shouldn't use the unit more than once in 24 hours, the instructions do not say it cannot be turned on more than once in 24 hours. They DO say not to treat the same area twice in 24 hours, but that is not what was being done. My understanding was that it was implied that by turning the device on more than once in 24 hours, it was in some way abusing the device, which is not the case. As far as using it for off label areas, from what I have read this has been done by many users since the device first came to market. Tria does list their precaution as it has not been tested and approved for such use, however, I don't consider this abuse. I'm sure many may disagree. Either way, the abuse comment as I understood it and that I was addressing was that the unit shouldn't be turned on more than once in 24 hours. If I misunderstood, then that's on me.

The rep did say you your husband (or whoever) could use it, too, but that would ultimately eat into your charge "allotment". From that, I have to assume you can fire it up more than 1 x 24 hours, just not treat the same area (because of the snip that Lyn provided). It was my interpretation of untitle's posts that she feels using it more than once during a 24 hour period is "abuse". Confusing, huh?

And I'm of the belief that any company is restrained from saying anything is okay beyond the parameters of the FDA clearance. And I always think that's a cost/time consideration. Let's get it cleared for X, get it out in the market as quickly and as cost effectively as possible.

Professional lasers have been used all over the body. Just sayin'. And I believe most of us are intelligent enough to realize if we're doing something that we probably shouldn't -- nobody's going to keep treating an area that has reacted negatively.

Just my opinion -- I'm certainly not as cautious as Lyn, but always so grateful for her reining me back in at times and giving me food for thought. Then I either proceed or don't, so as always, ultimately up to me. And you.