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Esteemed Contributor
NYC Susan
Posts: 6,889
Registered: ‎03-13-2010

Re: Tarte Customer Service

‎07-12-2017 06:27 PM

@MissSugarKane wrote:

My recent experience with customer service...through email was fantastic. Calling not so much, the lady was nice but not really professional and had no idea about anything Tarte related which made me think they are contracted out. I can't stand how they fragrance their eyeshadows now. I used to love Tarte but am definitely over them after my latest purchases. 

I agree.  Email, rather than calling, seems to be the better way to go.

 

I'm happy to provide an update:  I received a reply via email, indicating that a replacement would be sent and I would receive a confirmation email when the order was placed and then another email when it was shipped.  

 

No other emails arrived, but literally 5 minutes ago, my doorbell rang and there was a FedEx guy with a package from Tarte!  Talk about fast service!

 

The rep on the phone had told me that the lip paint should have been sealed, but this one wasn't either and it looks just fine, so I assume she was incorrect.  I am definitely sticking with email from now on.  :-)

 

Thanks to everyone who replied.  I appreciate it, and I do love a happy ending!

 

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