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Posts: 1,747
Registered: ‎09-16-2010

Re: ShopHQ terrible (or no) Customer Service

‎05-21-2020 01:26 PM

@Valstybaby wrote:
@Lipstickdiva wrote:

I would give them longer than the 10 days.  I think a lot of delivery companies are having issues right now.  I ordered something that was being sent via FedEx and everytime I would check tracking, the message said a label had been created. This went on for 2 weeks.  All of a sudden, the package was on my doorstep and tracking showed delivered.  

 

UPS may be the one not being honest because they haven't done anything with the package yet.  

 

Does ShopHQ have a Live Chat?    

I'll check. 

They don't have a live chat but you can chat on their Facebook page. When I ordered caspara duo, it took a long time to get them to ship it. It wasn't on extended delivery either. However another isomers product which was ordered later shipped right away. I think it could be due to shortage of staff maybe.

Some of my amazon orders are also not sticking to their schedule. So I wouldn't be too worried, it will come. Maybe not as quickly as it normally does.

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