ShopHQ no longer including Smart Label return with orders?

sgraham30 · ‎03-14-2010

Apparently ShopHQ is at it again. I placed 2 orders recently & when I looked up the tracking info on the orders, both of them said not eligible for Smart Label returns. Check your recent orders & see if you have the same message on your order(s)

NiteStar · ‎03-10-2010

I just returned a pair of slacks yesterday for an exchange in a different size, and my order did have the Smart Label.

Kind1too · ‎11-20-2012

I think it depends on what you order.

Tique · ‎08-03-2013

My most recent order did include a Smart Label but I never use them. Less expensive to use my own pre-printed label for returns.

"And suddenly you just know it's time to start something newAnd trust the magic of Beginnings..."

deeva · ‎03-09-2010

My ShopHQ order included a smart label.

sgraham30 · ‎03-14-2010

Per my tracking info, Corky's shoes aren't eligible for a Smart Label return nor are Skinn products.

sgraham30 · ‎03-14-2010

On 4/4/2014 NiteStar said:
I just returned a pair of slacks yesterday for an exchange in a different size, and my order did have the Smart Label.

How does ShopHQ handle returns? Do you pay to ship the item back to them & then you have to pay again to have the exchange shipped back to you?

Lipstickdiva · ‎03-10-2010

Did you post this somewhere else or am I losing my mind? I know I posted on a thread about this. ${#emotions_dlg.blink}$

I believe that if items are shipped directly from the manufacturer, you do not get a Smart Label. The same thing happens with HSN and QVC as well. I've ordered items from all 3 and not received the Smart Label because the item wasn't eligible.

sgraham30 · ‎03-14-2010

On 4/4/2014 LipstickDiva said:
Did you post this somewhere else or am I losing my mind? I know I posted on a thread about this. ${#emotions_dlg.blink}$

I believe that if items are shipped directly from the manufacturer, you do not get a Smart Label. The same thing happens with HSN and QVC as well. I've ordered items from all 3 and not received the Smart Label because the item wasn't eligible.

LOL, not you're definitely NOT losing your mind. I posted in Beauty & Fashion since I ordered from both categories. It appears that Corky's shoes & Skinn aren't eligible for the Smart Label returns so the product must be coming directly from the manufacturer as you stated.

Cyndog · ‎10-08-2010

I've had some items without return labels, they were usually larger items. For exchanges, they process it as a return, then the exchange as a new order. They do charge you shipping both ways for regular orders and exchanges, but don't charge you three times for an exchange as far as I can tell.