Beauty

[Shelbelle]

Hello, all. I ordered the Isomers Orchid Eye duo on May 24 when it was a BOGO. I still have not received it or any indication from SHQ that is is on extended delivery. I just wrote to SHQ CS and they said they are still waiting for Isomers to produce the product. Why wasnt it sold as Extended Delivery and why didnt I receive any updates from them ?  Any one else order Isomers recently and have the same issue, thanks. 

[hopi]

All of my Isomers was on time. They are probably making fresh product.

Sorry I missed that orchid deal.

[Shelbelle]

Yes, it was a great deal, and I do appreciate fresh product, but all I needed was a notice of advance shipping. so typical of SHQ to keep customers in the dark. 

Manuela said this product is excellent for the eyelid area, so hoping she is correct. 

[hopi]

@Shelbelle  

I notice a difference with the orchid.

[Shelbelle]

Good to know, you mean the face or eye or both?

[SeaMaiden]

@Shelbelle     Isomers is  a small company producing fresh products....I appreciate that,..... and I order plenty.....

BUT, the consumer should get an email IF a Product is running late for delivery....

IT IS CALLED CUSTOMER SERVICE.  Either ShopHQ or Isomers should have notified YOU or anyone else  that their order was running late. 

[Shelbelle]

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@SeaMaiden wrote:

@Shelbelle     Isomers is  a small company producing fresh products....I appreciate that,..... and I order plenty.....

BUT, the consumer should get an email IF a Product is running late for delivery....

IT IS CALLED CUSTOMER SERVICE.  Either ShopHQ or Isomers should have notified YOU or anyone else  that their order was running late. 

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Yes, of course, it should have been sold as an Advance Order item. 

[Shelbelle]

SHQ just issued me a partial credit in my account towards a future purchase, it definitley paid to let my voice be heard. I have to give the CS rep I was dealing with credit for going the extra mile. Very surprised and very pleased !!!