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Honored Contributor
Posts: 24,987
Registered: ‎10-03-2011

Returns Without the Package?

I bought the Mally BB Brightening & Beyond Collection kit and it's still able to be returned under the extended return policy. The problem is that the original item box got pitched with Christmas trash when I wasn't looking. I have all the pieces of the kit though. Do you think I can still do the return?

Occasional Contributor
Posts: 13
Registered: ‎09-11-2010

Re: Returns Without the Package?

Yes just make sure it isn't a box from another shopping channel...lol I have done that before and had no problem.

Honored Contributor
Posts: 24,987
Registered: ‎10-03-2011

Re: Returns Without the Package?

On 1/19/2015 Jessie2u said:

Yes just make sure it isn't a box from another shopping channel...lol I have done that before and had no problem.

LOL I have a QVC box. That's not the problem. It's the actual kit box that's missing.

Frequent Contributor
Posts: 76
Registered: ‎04-26-2010

Re: Returns Without the Package?

I ordered a pair of shoes ""as is"" and they came in a plain unmarked white box. So obviously someone had returned them without the original box.
Honored Contributor
Posts: 12,218
Registered: ‎03-10-2010

Re: Returns Without the Package?

Hi Jean Louise!

How have you been?

I have returned a beauty product without any of the packaging! I not only lost the bag the item came in, but the paperwork and the box the skin cream came in from the manufacturer.

I went online and printed a return label and invoice form. Then I found an unmarked box. I actually had a small Sephora box, and used a black marker to black out the name Sephora. Then I took a piece of thin cardboard (a shoe divider in one of my shoe boxes....and I rolled the tube of cream, and the jar of cream up and taped it. Placed it in the box with stuffing I had, and received my refund 2 weeks later

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan
Honored Contributor
Posts: 12,218
Registered: ‎03-10-2010

Re: Returns Without the Package?

On 1/19/2015 JeanLouiseFinch said:
On 1/19/2015 Jessie2u said:

Yes just make sure it isn't a box from another shopping channel...lol I have done that before and had no problem.

LOL I have a QVC box. That's not the problem. It's the actual kit box that's missing.

I might roll each item up in tissue, then roll all the pieces in a piece of cardboard....and tape it up.

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan
Honored Contributor
Posts: 24,987
Registered: ‎10-03-2011

Re: Returns Without the Package?

On 1/19/2015 shoekitty said:

Hi Jean Louise!

How have you been?

I have returned a beauty product without any of the packaging! I not only lost the bag the item came in, but the paperwork and the box the skin cream came in from the manufacturer.

I went online and printed a return label and invoice form. Then I found an unmarked box. I actually had a small Sephora box, and used a black marker to black out the name Sephora. Then I took a piece of thin cardboard (a shoe divider in one of my shoe boxes....and I rolled the tube of cream, and the jar of cream up and taped it. Placed it in the box with stuffing I had, and received my refund 2 weeks later

Terrific. I feel better now. I really didn't want to be stuck with the kit.

I've been well, shoekitty. Thanks for asking. The crazy flu bug has gone through the house, but knock on wood, I never caught it.

Honored Contributor
Posts: 24,987
Registered: ‎10-03-2011

Re: Returns Without the Package?

On 1/19/2015 sjinoc said: I ordered a pair of shoes "as is" and they came in a plain unmarked white box. So obviously someone had returned them without the original box.

Thanks for sharing that, sjinoc. Your observation makes sense. I can print my label and will ship it off tomorrow.

Honored Contributor
Posts: 14,000
Registered: ‎03-10-2010

Re: Returns Without the Package?

I don't have printer, by choice, cramped quarters. Twice I have misplaced the packing slip, so I just wrote the invoice no., item no., date, etc. I got from the order history page on a plain piece of paper. No problem with refunds.

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