I've had a lot of dealings with colourpop and in my opinion they are not a customer service friendly company. They aren't underhanded, they just have a firm policy that is a bit more rigid than other companies were used to dealing with. I had a few super shot shadows in my shopping cart. They're having a 30% off sale. I dwindled down my list to the point of having to pay shipping so it wasn't worth it... or is it. Dang, now I'm reconsidering. I don't remember who it was that mentioned something about fast shipping. My orders take so long to get to me I forget I even have an order coming🙄 I think it's like 12 days.