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02-22-2026 09:59 AM
Hi. I just received a tube from Amazon and there is no foil seal under cap to insure it was not contaminated, is this usual? I bought on Amazon as the color wasn't available here. Box was crushed as was in envelope. This is my first experience with this brand. There was no key on it either to roll up as used. TIA, Susi.
02-22-2026 10:27 AM
@Susic wrote:Hi. I just received a tube from Amazon and there is no foil seal under cap to insure it was not contaminated, is this usual? I bought on Amazon as the color wasn't available here. Box was crushed as was in envelope. This is my first experience with this brand. There was no key on it either to roll up as used. TIA, Susi.
It sounds like you got a bad one, @Susic. I honestly can't recall if there was a seal foil on mine but that seems to be common practice now so I think it's missing as opposed to originally not included. You definitely should have gotten a key.
Return it and try again or order elsewhere. Sometimes they're on Walmart dot com and always the RMS website.
A word of caution - squeeze super gently or it will ooze all over. If you're using a brush, just stick it in the opening to pick up a little product.. Less waste that way and you can repeat until you're satisfied with the application.
02-22-2026 10:37 AM
@Susic I can't remember if there was a foil seal on mine. However it your are unsure, return it. The key is a super cool feature.
02-22-2026 10:39 AM
Thank you for reply. I have the duo from QVC coming Tuesday so will see. I will probably return to Amazon and buy from RMS website as they have color I want. Unless someone knows if they come sealed. I don't want to take a chance on eye infection.
02-22-2026 10:43 AM
@Susic Ok, now I am just being curious...What is the color? I want to check it out!
02-22-2026 10:46 AM
Watching the QVC video and she's applying the gray which looks really nice.
@JeanLouiseFinch @Franklinbell Do you know what a well liked color would be?
02-22-2026 10:51 AM - edited 02-22-2026 10:53 AM
@rockygems123 wrote:Watching the QVC video and she's applying the gray which looks really nice.
@JeanLouiseFinch @Franklinbell Do you know what a well liked color would be?
@rockygems123 - Mountain Mist is a grey. It's part of the Cashmere line. IT has a matte finish. I'm more into neutrals now and use that one when appropriate. The Strobe is a good one too. Shimmer, a taupey shade.
02-22-2026 10:54 AM
@rockygems123 I am not sure... I have spark, and I like it. I just looked at the website, and they have many choices. I lean toward more natural shades. I love color, i just don't use a lot. I am going out later, so I will put that one on! I enjoy her makeup. Her blush is fantastic. I know I am off topic.
02-22-2026 11:13 AM
Franklinbelle. The color is Strobe which is Rosemary's favorite color according to an on line video. So figured I would start there. I don't look good in gray colors. Is there a medium to dark beige or tan in collection. Maybe in a matte color ?
02-22-2026 11:27 AM - edited 02-22-2026 11:27 AM
@Susic wrote:Franklinbelle. The color is Strobe which is Rosemary's favorite color according to an on line video. So figured I would start there. I don't look good in gray colors. Is there a medium to dark beige or tan in collection. Maybe in a matte color ?
SHADE HALO - a rich ruby brown
SHADE SUPERNOVA - sterling chocolate
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