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Trusted Contributor
Posts: 1,086
Registered: ‎03-15-2010

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet


@ChynnaBlue wrote:

@Lovethesea wrote:

@ChynnaBlue wrote:

@Lovethesea wrote:

I was just checking recalls and found this:  Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet.  

 

http://www.accessdata.fda.gov/scripts/enforcement/enforce_rpt-Product-Tabs.cfm?action=select&recall_...

 

 


That recall was for a product that never made it to market. It was slated to be in a TSV, then the recall happened and it was never sold. Months later, the Face Butter was released and the FDA has had no issues with it. Some of the samples may have made it into previous orders, but not the jar.


Good to know, but how did you know?

 


I knew because this recall notice is from August and we were talking about it then. We wondered why the TSV said it contained a Face Cream in the InsideQ Magazine and then did NOT when it went live. That's when the recall notice came up. 


Thank you for the clarification.

 

Honored Contributor
Posts: 20,570
Registered: ‎06-13-2012

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet


@CalMom wrote:

There was a TSV in August or so that did have a product recalled. I believe QVC told people to throw it out and everyone had their TSV money refunded and kept the other products. I was considering getting that TSV and obviously wished I did. Live and Learn!

 

Here's the email. It was posted on these boards.

 

Important Product Recall Notice: Josie Maran Argan Oil Face Cream
If you are having difficulty viewing this email, please click here.
Please add us to your contact list so you don’t miss an email:
customer.care@qvcservices.qvcemail.com

Dear QVC Shopper,

We are writing you today regarding QVC item number A264836 or A270993 (Josie Maran 4 piece collection). Josie Maran Cosmetics, in collaboration with the U.S. Food & Drug Administration, is initiating a voluntary recall of the Argan Oil Face Cream after testing showed certain lots of the product did not meet the company's specifications and standards for preservative efficacy. To date, Josie Maran Cosmetics has not received any reports of adverse events attributable to the potential issue with preservative efficacy.

Please stop using the face cream immediately and dispose of it. You may continue to use the remaining products included in your Josie Maran collection. You will be refunded to your original pay method for the total amount billed. If you have an Auto-Delivery plan, your plan will be cancelled and no future shipments will be sent.

You can obtain additional information on this product recall on QVC's Product Recall Page on-line or call the Josie Maran customer service department at 855-461-6512.

On behalf of QVC, I want to extend our sincere apologies to you for any inconvenience this situation may cause you. If you have any further questions, please call QVC Customer Service at 800-367-9444 between 7a.m. and 1a.m. Eastern Time, seven days a week. Thank you for shopping with QVC.
Sincerely,
Lisa Norden, VP Customer Service & Experience
Refund Amount: $79.65

 

Argan Oil Skin Indulgences 4 piece set.  Josie Maran Argan Oil Skin Indulgence 4-pc Skincare Auto-Delivery - A272171 — QVC.com

 

Found the QVC email regarding the recall.


yes this! Some peopel received the facial cream in the kit before the recall because they had pre-ordered it. I knew I wasn't crazy! Smiley Wink (well, not about this, anyway, lol).

Honored Contributor
Posts: 11,153
Registered: ‎05-22-2012

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet


@HappyDaze wrote:

@CalMom wrote:

There was a TSV in August or so that did have a product recalled. I believe QVC told people to throw it out and everyone had their TSV money refunded and kept the other products. I was considering getting that TSV and obviously wished I did. Live and Learn!

 

Here's the email. It was posted on these boards.

 

Important Product Recall Notice: Josie Maran Argan Oil Face Cream
If you are having difficulty viewing this email, please click here.
Please add us to your contact list so you don’t miss an email:
customer.care@qvcservices.qvcemail.com

Dear QVC Shopper,

We are writing you today regarding QVC item number A264836 or A270993 (Josie Maran 4 piece collection). Josie Maran Cosmetics, in collaboration with the U.S. Food & Drug Administration, is initiating a voluntary recall of the Argan Oil Face Cream after testing showed certain lots of the product did not meet the company's specifications and standards for preservative efficacy. To date, Josie Maran Cosmetics has not received any reports of adverse events attributable to the potential issue with preservative efficacy.

Please stop using the face cream immediately and dispose of it. You may continue to use the remaining products included in your Josie Maran collection. You will be refunded to your original pay method for the total amount billed. If you have an Auto-Delivery plan, your plan will be cancelled and no future shipments will be sent.

You can obtain additional information on this product recall on QVC's Product Recall Page on-line or call the Josie Maran customer service department at 855-461-6512.

On behalf of QVC, I want to extend our sincere apologies to you for any inconvenience this situation may cause you. If you have any further questions, please call QVC Customer Service at 800-367-9444 between 7a.m. and 1a.m. Eastern Time, seven days a week. Thank you for shopping with QVC.
Sincerely,
Lisa Norden, VP Customer Service & Experience
Refund Amount: $79.65

 

Argan Oil Skin Indulgences 4 piece set.  Josie Maran Argan Oil Skin Indulgence 4-pc Skincare Auto-Delivery - A272171 — QVC.com

 

Found the QVC email regarding the recall.


yes this! Some peopel received the facial cream in the kit before the recall because they had pre-ordered it. I knew I wasn't crazy! Smiley Wink (well, not about this, anyway, lol).


I knew it was pictured, but I didn't think any had even been pre-ordered. 

 

But now I want to know how many TSV preview items, on average, DO get pre-ordered? We know they can sell tens of thousands on the day of, so I wonder how many they sell with the limited audience preview?

 

 

Super Contributor
Posts: 607
Registered: ‎03-10-2010

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet

After reading about the face butter recall, I'm afraid to use the jar in her last tsv

New Contributor
Posts: 3
Registered: ‎02-24-2012

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet

The 2017 TSV should be fine.
Honored Contributor
Posts: 41,612
Registered: ‎03-09-2010

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet

qvc is good about publishing recall notices on products they sell. the link can be found on the qvc homepage. both josie maran products are listed there.....the jar and the sample packet......from august 2015.

 

https://www.qvc.com/webapp/wcs/stores/servlet/TemplatedDisplayView?storeId=10251&langId=-1&catalogId...

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Respected Contributor
Posts: 4,202
Registered: ‎03-11-2010

Re: RECALLED: Josie Maran Argan Oil Face Cream 1.7 oz. jar and 2mL sample packet

This would have been a great notice if it wasn't so out dated.  Please take time to check the info before sounding an alarm.  This was taken care of by QVC 6 months ago.  Nothing current or new.