QVC canceled 613 shipment without notification

Luvs2Scrap · ‎05-15-2011

Has anyone else experienced this? I received an e-mail last week thanking me for my order, which was the release of my gallon of 613 that was on auto delivery. I was then waiting for the subsequent e-mail advising it had shipped and didn't get one so I logged in to my account and behold the order was canceled. Since I had not canceled, I inquired as to how my order ended up canceled and further more why QVC had not given me the courtesy of notifying me and explaining the why. The response I received was "We regret to inform you that the WEN by Chaz Dean 613 Cleansing Treatment One Gallon A-D had been sold out." And no answer to my questions regarding notification, etc. Then I thought - How can it be sold out when I was on auto-delivery? Wouldn't they keep enough stock for those of us on an auto-delivery plan? I again inquired as to an explanation to my initial inquiries and was basically told --- We are sorry, but we don't know why it was canceled and (oh by the way) we appreciate your comments!!!! Just very frustrated and disappointed with QVC regarding this.

pattypeep · ‎06-06-2011

I've never had anything on auto delivery; however, that would certainly get my knickers in a knot and I'm thinking heads would roll. What's the point of AD if you aren't going to get your order?!

Women and cats will do as they please, and men and dogs should relax and get used to the idea-Robert A. Heinlein

Kjelle · ‎06-07-2013

That's really poor. Is the AD for gallons the same as for 32ozs where you can adjust the number you receive each time? If they set a hard deck they won't go over shipping for free, etc and people order more they would technically run out. And/or I wonder also if it signals a price increase for all gallons this year. Bebe thought they would go up this year. If the price no longer fit into this years pricing scheme, they may have decided it wasn't worth it for them to sell anymore. Still really not good to give the customer the shaft when they 'locked in' a price.

Happy WEN Girl since 1/12/2012

bebe777 · ‎12-10-2012

Luvs2Scrap, this just shouldn't have happened, especially after QVC sent you that confirming email.

If it were me, I'd call QVC customer service and ask to speak to a supervisor about this. -- It's their mistake. They need to accept responsibility and fix it. Even if that means sending you (4) 32oz. containers of 613 CC.

If that doesn't work then I would call Chaz's salon. Maybe they can help you out. And they sure need to know what QVC has done here. Below is a hot link to key information:

Chaz Dean Salon customer information: 323-467-6444 & links listed in QVC broadcasts

Please keep us updated as to what happens. Best of luck!!!

-- bebe

bebe777 · ‎12-10-2012

On 4/5/2014 Kjelle said: That's really poor. Is the AD for gallons the same as for 32ozs where you can adjust the number you receive each time? If they set a hard deck they won't go over shipping for free, etc and people order more they would technically run out. And/or I wonder also if it signals a price increase for all gallons this year. Bebe thought they would go up this year. If the price no longer fit into this years pricing scheme, they may have decided it wasn't worth it for them to sell anymore. Still really not good to give the customer the shaft when they 'locked in' a price.

Kjelle, this is the first time I've read about anyone having their second A-D gallon shipment cancelled so, hopefully, this is not a widespread issue.

While I do think the June gallon prices will increase, I don't think it's going to be a substantial increase for the following reasons:

* The December TSV -- (5) 16oz bottles of CC -- was $80, which is the same price that they've been charging for the past 3-4 years. Since the December TSV is the only one that is all cleansing conditioner, that TSV gives the best indication of possible price increases for the CCs.

* The single bottle prices for 16oz and 32oz CC have not increased in quite a while.

* While I'm still confused about Chaz charging $256 for a gallon of BGT on his website, the prices for the other gallons remain constant at $210. -- Also, bruingirl mentioned that Dooters seemed to think that the BGT gallons would be the same price as the Core/Kids gallons. -- Of course, we still don't know for sure that BGT gallons will be offered in June (but I think they will be).

-- bebe Smile

Montana · ‎03-09-2010

QVC just doesn't get it: Customer Service should have the same priority as sales. Of course problems will arise, but it is HOW problems are handled that counts. For the life of me, I do not understand why QVC would be so negligent in this area.

woodyend · ‎02-19-2014

This is a simple math equation for the Q. The reason QVC has A-D is they know in advance how much product they need on hand. And this helps them enormously. Bottom line, they owe you, because in their rules, it says you will be notified and they did not.

From the Q.

Will QVC cancel my Auto-Delivery plan?

Will QVC cancel my Auto-Delivery plan?

QVC strives to deliver your favorite products for as long as you remain enrolled in the plan or as long as the product is available. However, if for any reason QVC must discontinue or cancel your plan, you'll be notified by email or USPS mail. Additional terms and conditions may apply.

What's the Auto-Delivery program & how does it work?

Lock in the price of your favorite items and never run out for as long as you need them. Auto-Delivery is our convenient replenishment program that lets you lock in your order price while automatically receiving your favorite items on a shipping schedule that you can customize. It's about having what you love, when you want it, at a price that's guaranteed for as long as the item ships on Auto-Delivery. And it's risk-free—cancel anytime!

For more…

http://www.qvc.com/FAQAutoDelivery.content.html

qbetzforreal · ‎08-28-2010

It's sold out because Wen no longer has the supply to meet the demand. Auto delivery just means you're locked in on price.

woodyend · ‎02-19-2014

Am I wrong that this product is only offered once a year? If this is true, they had the numbers of gallons needed to fill the A-D that day. So what happened?

Tess70 · ‎03-17-2014

My 613 gallon auto delivery plan first said ""contact cs"" and now it says ""release"". I have no idea what that means other than it was released to ship?