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‎09-04-2014 07:19 PM
Does anyone have this problem? It always happens to me. I open the bottle and bang the bottom on the cabinet to get the product to settle in bottle, but it always overflows when I put the pump in. Any suggestions other than using it first without a pump and then putting in pump?
‎09-04-2014 07:24 PM
‎09-04-2014 07:24 PM
Let the bottle rest and cool down before trying to insert the pump. I only have the problem when the bottle is just delivered and been agitated or in a hot climate.
‎09-04-2014 07:29 PM
Because I live in a high altitude, this happens with all lotions, etc. that are shipped here.
I know there is usually a note in the box with the Wen products, but I let the bottle rest for an hour or so, then take off the lid and let it rest another hour. Usually it will then settle enough to insert the pump.
‎09-04-2014 07:35 PM
Instructions say to let it rest before putting the pump in.
‎09-04-2014 07:37 PM
Thanks to all who responded. I don't remember seeing a note in the box, but I am letting the bottles settle right now. I usually try it after it is delivered. Right now we are having 98 degrees with a lot of humidity, you sweat just standing outside!!! I will let it settle and cool down for a while, thanks again!
‎09-04-2014 08:43 PM
I didn't see that note either, but I tapped my bottle on my hand or counter to get the air bubbles out. I suppose letting it sit for a bit would work too.
‎09-04-2014 09:21 PM
‎09-04-2014 10:04 PM
I had that issue when I opened up my SHP last night!! I'm glad I saw this post and its not just me lol Next bottle I will let sit upright for a while..wich ifor me s the 613 CC!!
‎09-05-2014 08:27 PM
Just wanted to let you all know that I let the bottles settle for an hour and put the pumps in them without any problem! Thanks to all for the tip. I never had a note anywhere in the box, but I knew someone would help my on the WEN board. I really want to try the 613, I know people that have tried it loves it.
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