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05-21-2014 08:50 PM
05-21-2014 08:53 PM
I haven't ordered LG for a while but I had a BIG bronze & brighten arrive in pieces and a Balance and Brighten. Then I got a TSV once and the blush was in pieces when I got it. QVC was good with them all and replaced them.
05-21-2014 08:53 PM
I've been ordering Baked products for a long time and never had that problem. Both places will replace them. Good luck!
05-22-2014 12:38 AM
I received a broken LG blush from beauty.com one time. It was a free gift with purchase and when I called they didn't have anymore so they gave me a $10 credit. I've ordered several times from LG and the last order had a broken blush. I emailed them and was told to take a picture of it to email them back and they would replace it. I did not have to mail the damaged product back which was nice, and I received the new blush in a timely manner. Think these are rather fragile and even if packed properly all the handling and possibly rough treatment in shipment can cause them to break.
05-22-2014 09:37 PM
On 5/21/2014 soonersis said:I called Laura Gellar CS and they couldn't have been nicer! They are sending a replacement, no questions asked, not necessary to send the broken one back, no pictures necessary! The Q is doing the same. When so many things these days are a hassle, how refreshing!I received a broken LG blush from beauty.com one time. It was a free gift with purchase and when I called they didn't have anymore so they gave me a $10 credit. I've ordered several times from LG and the last order had a broken blush. I emailed them and was told to take a picture of it to email them back and they would replace it. I did not have to mail the damaged product back which was nice, and I received the new blush in a timely manner. Think these are rather fragile and even if packed properly all the handling and possibly rough treatment in shipment can cause them to break.
05-24-2014 04:07 PM
Laura mentioned this problem if you dropped your blush or B&B you can still use the product...Ive used her products for years and if you notice after you use the baked product you will have some at the edge of the mirror or near the pan all you do is use your brush and its still good product.Some one called while she was on qvc and she explained you can still use the product...if its eye shadow just moisten your brush and its just as good.....
05-25-2014 05:40 PM
I received a baked product from another company, and it too arrived broken. It was replaced, no questions asked. I believe the fragility is just the nature of baked products. If companies are willing to replace them so readily, it must be common.
05-26-2014 11:24 PM
06-02-2014 09:04 PM
I guess I'm lucky, I haven't had one arrive broken. However, I have had them come out after I rec'd and I keep some super glue for that purpose and then it stays secure. I had an unfortunate experience dropping my Tahitian glow and it broke in so many pieces it could not be salvaged and I had to buy a new one. It was still pretty full when it happened so I wasn't happy but it was far past the thirty days and I dropped it on my hard floor so I was out of luck on that. Usually I stay pretty close to the counter with my makeup so if I drop it, it doesn't go too far, but I was doing my legs w/ the Tahitian and it was a pretty good drop. I liked it well enough to buy a new one (I'm on my third now); it does well covering any self-tanning mishaps around my ankles and feet!!!!
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