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‎04-14-2017 11:53 AM
I received my jar of Philosopy tint yesterday. What a mess! As I attempted to unscrew the lid , product came oozing out all over the jar! Besides the mess, I am annoyed at the product waste. Now I am wondering if I got someone's return!? There was no protective " type cover " or the " usual" seal that accompanies Philosopy 's products. Anyone else receive their tint in this condition?
‎04-14-2017 11:56 AM
I would call customer service & have them replace it.They should also waive return shipping charges!
‎04-14-2017 12:02 PM
@pggoody I received mine yesterday too, it is very creamy, and yes it did come out like that, but I was very careful and did not waste anything! Was your box sealed??? Mine certainly was, it took me forever to get the seal off!
‎04-14-2017 12:11 PM
Hi @pggoody , I apologize that this item arrived in that condition and was a disappointment. I have sent you an email in regards to this order. We appreciate that you have brought this to our attention, thank you for posting in our forums. ~Kim
‎04-14-2017 01:18 PM
@Kim-QVC I just looked at my email but did not find yours. Please try re sending. Should work now. Thank you.
‎04-14-2017 02:05 PM
Hi @pggoody - It came back as undeliverable, so I called and left you a voicemail at the home phone# - if you'd prefer an email communication please email us at QVCSocialTeam@qvc.com and I'll respond there. ~Kim
‎04-15-2017 02:53 AM
Oops make that Philosophy.......did not have my glasses on. 👀😲😵
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