Please Contact CS about TSV and future AD

LovePhil · ‎03-17-2010

I have posted several times about the TSV's online description stating future AD deliveries would not have a S&H charge. On air, the description showed there would be S&H on future AD. I contacted CS yesterday about this before the TSV even aired. The latest email I received from them stated they were checking on it and hoped to resolve the error in the next several hours and determine whether or not there is going to be shipping on the future deliveries. That was 3 hours ago.

I'm hoping more people will contact CS about this. I think they need to offer the free shipping on future deliveries as stated online.

Venezia · ‎03-09-2010

I agree - if it's in writing, they need to honor it. I've printed it off; thanks for the head's up!

"" A little learning is a dangerous thing."-Alexander Pope

LovePhil · ‎03-17-2010

The graphics on the last presentation still showed S&H on future deliveries. I can't believe they haven't corrected that.

Tissyanne · ‎12-07-2012

I noticed that the hosts are not mentioning no shipping on future deliveries. They always say it, so that must not be on their card. I agree, it is in writing, so it should be honored.

cotto22 · ‎03-09-2010

During AM Style, Jayne and the Philosophy rep said that there would not be a shipping charge for any future shipments on A-D. They also said you could switch fragrances by calling CS.

Tissyanne · ‎12-07-2012

I am hearing them about switching scents, but nothing on shipping. I did not watch Jayne. Too early for me.

LovePhil · ‎03-17-2010

I didn't see the AM Style show either. However, none of the other presentations I've watched have mentioned it. Usually they would have because that is a good selling point.

The thing is, the rep I talked to last night told me there would be S&H on all deliveries. She said that's what was showing in the system. So I emailed CS and they emailed back they were sorry for the misunderstanding but there would be S&H on future shipments. I emailed back there was no misunderstanding, it was online. I asked him to log into QVC as a consumer and he would see it. So he did and emailed back that he was looking into it and hoped to have it resolved in a few hours as to whether or not there would be free S&H on future AD. Hmm, that was 8 hours ago.

I just called another order rep, she checked it and told me there would be S&H. I asked her to please look online. She did and agree it should not have S&H for future shipments. She said she will let a supervisor know. I guess we'll see.

icezeus · ‎10-30-2010

I ordered a few weeks ago to take advantage of the $3.00 S & H fee. I just checked my account and all of my future shipments have added on the $3.00 S & H charge. My guess is that we will be charged.

It seems to be an error in the graphics. However since you have brought it to their attention they should make it right by you and give you Free S & H.

Venezia · ‎03-09-2010

On 4/12/2014 icezeus said:
I ordered a few weeks ago to take advantage of the $3.00 S & H fee. I just checked my account and all of my future shipments have added on the $3.00 S & H charge. My guess is that we will be charged.

It seems to be an error in the graphics. However since you have brought it to their attention they should make it right by you and give you Free S & H.

I just checked mine as well - same thing; the S&H has already been added on. I don't remember them doing that in the past (since the S&H could change). Perhaps because it was the special flat rate?

Having said that, the online info clearly states that it is a "one time S&H" and I think they may find that, by law, they have to honor that for anyone who buys it before they "correct" it (if it is, indeed, wrong).

"" A little learning is a dangerous thing."-Alexander Pope