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Honored Contributor
Jordan2
Posts: 14,991
Registered: ‎03-16-2010

Philosophy Customer Service

‎12-17-2014 03:07 PM

People always complain about CS. I have to say Philosophy has great CS I placed an order with the 30% off sale. One of the items leaked in the box. I called and they are sending a new one out rush! I have always had a good experience with them.
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Esteemed Contributor
icezeus
Posts: 7,560
Registered: ‎10-30-2010

Re: Philosophy Customer Service

‎12-17-2014 05:42 PM

I have called perhaps two or three times over the past few years, and I have always had a good experience as well.

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Valued Contributor
segrl21
Posts: 949
Registered: ‎05-22-2010

Re: Philosophy Customer Service

‎12-17-2014 07:04 PM

They do have good customer service very helpful, one of the better things about Philosophy.

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Honored Contributor
Jordan2
Posts: 14,991
Registered: ‎03-16-2010

Re: Philosophy Customer Service

‎12-17-2014 08:02 PM

My replacement was already shipped out, I just got an email!

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Super Contributor
Bookbabe
Posts: 351
Registered: ‎04-17-2010

Re: Philosophy Customer Service

‎12-17-2014 11:44 PM

I ordered some items once for my birthday and they forgot to put the Vanilla Birthday Cake free wash in and the sent it overnight to me the next day all the way to WI.

However, that was before all the buy outs.

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Honored Contributor
Jordan2
Posts: 14,991
Registered: ‎03-16-2010

Re: Philosophy Customer Service

‎12-18-2014 02:06 PM

After calling yesterday and Philosophy sending out a replacement it just came this minute! Some other companies could learn a thing or two from Philosophy.
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