Perlier Black Rice Booster Auto-ship ~ Here’s the Latest

JeanLouiseFinch · ‎10-03-2011

Last week, within our Perlier discussion, it was pointed out that the booster serum A/S plan should have shipping charged on the first installment but future installments would ship for free. This is stated on the listing. I called CS about this a couple of times and got absolutely nowhere. First I was told that the initial order had to be shipped and then everything would automatically adjust. Unconvinced, I called again. I spoke with a very nice lady who seemed to want to help and she agreed with me when I referred her to the verbiage on the listing page and she saw it for herself. She said she'd put in a ticket and it would be handled in a few days. My order was delivered yesterday and as of today there has been no correction to the shipping fee on future deliveries. I got back on the phone a little while ago and the CS wanted to submit another ticket. I told her that's unacceptable as it has already been done. I only want HSN to keep their word. Yes, I ultimately went the supervisor route. I got another nice person. She tried but apparently the system blocks everyone from removing the shipping. She thought she might know a trick but it didn't work. I suggested adjusting the item price to $16.45 so when the shipping was added on it would be the $19.95 I expected to spend. It may not be exact or perfect but I'm ok with it. That's what she ended up doing. She offered to refund the original shipping on the first order but I told her I wasn't entitled to that. She also put a note into the system that IT is going to have to fix the problem or amend what's advertised on the A/S listing.

If you purchased this item on A/S last weekend, I suggest you call quickly and get your item price amended because it's not going to magically happen on its own and you will be charged $3.50 shipping on every $19.95 auto ship bottle going forward.

MrsCat21 · ‎03-13-2010

@JeanLouiseFinch Thanks for the update. I too still have the shipping charges on future shipments. It really pisses me off that I have to pick up the phone to ask (fight) for something that they are supposed to do...

teganslaw · ‎03-11-2010

The above post is why I don't sign up for autoship. I don't trust that what the host says about shipping or set price is correct, and I have no patience to call them to set things right if needed.

One and done, and if I want more I'll just order the product again.

"The more I learn about people, the more I like my dog."

Mark Twain

Ms Nixie · ‎08-18-2014

@JeanLouiseFinch - thanks for the update, will give them call again. The sad thing is, it still showing on the home page free shipping.

About This Auto-Ship Offer

Receive Perlier Black Rice Platinum Ultra-Booster every 60 days
Receive FREE S&H on all future shipments

JeanLouiseFinch · ‎10-03-2011

@Ms Nixie wrote:
@JeanLouiseFinch - thanks for the update, will give them call again. The sad thing is, it still showing on the home page free shipping.
About This Auto-Ship Offer
Receive Perlier Black Rice Platinum Ultra-Booster every 60 days
Receive FREE S&H on all future shipments

Be polite, but stick to your guns, @Ms Nixie . If the first CSA isn't satisfactory, ask for a supervisor. Direct them to the listing text. If they can't remove the shipping ask for an adjustment on the item price for all future shipments.

JeanLouiseFinch · ‎10-03-2011

@teganslaw wrote:
The above post is why I don't sign up for autoship. I don't trust that what the host says about shipping or set price is correct, and I have no patience to call them to set things right if needed.

One and done, and if I want more I'll just order the product again.

It's definitely aggravating, but I will still always choose autoship when offered. Even if it means a few phone calls to finally get it right. I'd rather have the best price going forward than to overpay because I didn't want to be inconvenienced. 🤷‍♀️

MrsCat21 · ‎03-13-2010

I just got off the phone with HSN CS and Thomas was very nice and helpful. I did point out that the FREE SHIPPING on all future shipments is still on their auto ship description and he sent a ticket to a supervisor to have the adjustment made,

Icegoddess · ‎03-19-2010

If they're lowering the price on the item to match the shipping, I believe that affects your tax, so you would actually get it for a lower price, unless they're also taxing the shipping.

JudyL · ‎07-11-2010

I ordered this on AS but not sure I'm going to keep using it so not going to bother with trying to get the price reduced. Even if I do keep using it, I put the AS out so far that $3.50 two or three times a year is not worth the hassle of calling CS and having to go through all this just to save $3.50 or around $10 a year on shipping.