Outset Beauty items

elruth · ‎03-13-2010

Like a fool, I bought the Outset small cleanser, small moisturizer and serum. There is NO PUMP on the serum or the moisturizer. Very $$$ for what you get. I threw out the package and it is too much trouble for me to repack it anyway and return it. Really blah packaging. Anyone else get a serum that has no pump? Should I call customer service ot is that a lost cause?

elruth · ‎03-13-2010

Revised comment. I finally was able to pry off the top of the serum and access the pump and also the moisturizer. I think it is very $$ for what you get and as I said the packaging is blah.

Shanus · ‎05-17-2010

@elruth Wasn't it on presented on Q? I haven't seen it since.

RespectLife · ‎02-27-2012

@elruth

Outset is fairly expensive. I would not hesitate to return if it is defective. For the price of this line, I would not consider it trouble to get a refund if you deserve it. I wouldn't let them keep my money.

You do NOT need the original packaging.

Print a return label and mark it defective. Pack it in anything you have.

Go online to USPS.com and schedule a free pickup. Stick it in your mailbox.

Verify they give you a full refund.

JeanLouiseFinch · ‎10-03-2011

Our values do not align, so this isn't a brand I care to buy. If you aren't happy with it, or feel it's too expensive, return it. However, realize that you'll have to eat the shipping.

JeanLouiseFinch · ‎10-03-2011

@RespectLife wrote:
@elruth

Outset is fairly expensive. I would not hesitate to return if it is defective. For the price of this line, I would not consider it trouble to get a refund if you deserve it. I wouldn't let them keep my money.

You do NOT need the original packaging.

Print a return label and mark it defective. Pack it in anything you have.

Go online to USPS.com and schedule a free pickup. Stick it in your mailbox.

Verify they give you a full refund.

How are they defective, @RespectLife? @elruth stated that she was able to get the tops off (aka the caps) and the pumps were there. They aren't defective, they just had a tight fitting cap. It would be dishonest to send them back as defective IMO.