Beauty

[RespectLife]

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@JeanLouiseFinch wrote:

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@RespectLife wrote:

@elruth 

Outset is fairly expensive.  I would not hesitate to return if it is defective.    For the price of this line, I would not consider it trouble to get a refund if you deserve it.  I wouldn't let them keep my money.

You do NOT need the original packaging.

Print a return label and mark it defective.  Pack it in anything you have.

Go online to USPS.com and schedule a free pickup.  Stick it in your mailbox.

Verify they give you a full refund.

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How are they defective, @RespectLife?  @elruth stated that she was able to get the tops off (aka the caps) and the pumps were there.  They aren't defective, they just had a tight fitting cap.  It would be dishonest to send them back as defective IMO.

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@JeanLouiseFinch 

I didn't say they were defective....the OP did by stating there were no pumps.

She wrote they were defective......no need to scold me!

I didn't see her 2nd post when I typed mine.  I responded to the first post.

Maybe if she would have edited the first post I may have seen it.

[JeanLouiseFinch]

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@RespectLife wrote:

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@JeanLouiseFinch wrote:

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@RespectLife wrote:

@elruth 

Outset is fairly expensive.  I would not hesitate to return if it is defective.    For the price of this line, I would not consider it trouble to get a refund if you deserve it.  I wouldn't let them keep my money.

You do NOT need the original packaging.

Print a return label and mark it defective.  Pack it in anything you have.

Go online to USPS.com and schedule a free pickup.  Stick it in your mailbox.

Verify they give you a full refund.

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How are they defective, @RespectLife?  @elruth stated that she was able to get the tops off (aka the caps) and the pumps were there.  They aren't defective, they just had a tight fitting cap.  It would be dishonest to send them back as defective IMO.

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@JeanLouiseFinch 

I didn't say they were defective....the OP did by stating there were no pumps.

She wrote they were defective......no need to scold me!

I didn't see her 2nd post when I typed mine.  I responded to the first post.

Maybe if she would have edited the first post I may have seen it.

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Umm, I didn't scold you.  She never used the word "defective".  I asked for your reasoning in support of your comment?   Maybe you should have read both of her comments before responding instead of blaming her.  🤷‍♀️

[elruth]

Another update. The pump on the mosturizer didn't work and there was just a small amt of inaccesible product in the  bottom of the jar. No need to scold me re: having someone else benefit from it. I just threw out the packinging, not the product. 

[elruth]

Yes, it was presented on QVC. The actress, Scartlett Johannsen's line.

[RespectLife]

@JeanLouiseFinch 

I didn't blame her at all!

If pieces are missing which she stated.....it IS defective.

I made a suggestion that she certainly can return something that is wrong even if she didn't have the original packaging!!

I was being helpful but apparently you missed my point.

I often do not read all the pages but respond to a particular post.

MANY people do that.

[RespectLife]

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@elruth wrote:

Another update. The pump on the mosturizer didn't work and there was just a small amt of inaccesible product in the  bottom of the jar. No need to scold me re: having someone else benefit from it. I just threw out the packinging, not the product. 

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@JeanLouiseFinch 

If you now read her update,   She is saying it IS defective.  Please see post #13 which was posted.

@elruth 

You can return if those pumps are not working....if you need assistance...you can call CS or email the moderators.

qvcsocialteam@qvc.com

They are very helpful.

If there is any kind of liquid involved, we can't mail it back but that doesn't mean you are not entitled to a refund for a defective product.  Good Luck!!

[bunjetto]

I purchased a few items .. one was the nite cream.  When i opened it (was not sealed) it had a finger print in it....

[SportyShorty07]

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@elruth wrote:

Like a fool, I bought the Outset small cleanser, small moisturizer and serum. There is NO PUMP on the serum or the moisturizer. Very $$$ for what you get. I threw out the package and it is too much trouble for me to repack it anyway and return it. Really blah packaging. Anyone else get a serum that has no pump? Should I call customer service ot is that a lost cause?

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@elruth  I hope that customer service gives you a full refund on these items. I'm sorry that happened to you.