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Super Contributor
Posts: 890
Registered: ‎04-18-2013

I used to get texts for OTO and TSV. When I changed my phone, I couldn't sign up for it. Now I don't text messages for either OTO or TSV, only email for TSV.

Honored Contributor
Posts: 13,384
Registered: ‎11-01-2010
On 4/25/2014 susan_ca said:

I used to get texts for OTO and TSV. When I changed my phone, I couldn't sign up for it. Now I don't text messages for either OTO or TSV, only email for TSV.

You changed your cell or your provider? A lot of cell providers do not support the coding that retailers use to send texts.

When I switched from AT&T to AIO for cell coverage, all texting that uses special coding stopped. When I switched from AIO to Straight Talk I signed up again & got it back.

Super Contributor
Posts: 890
Registered: ‎04-18-2013
On 4/25/2014 willdob3 said:
On 4/25/2014 susan_ca said:

I used to get texts for OTO and TSV. When I changed my phone, I couldn't sign up for it. Now I don't text messages for either OTO or TSV, only email for TSV.

You changed your cell or your provider? A lot of cell providers do not support the coding that retailers use to send texts.

When I switched from AT&T to AIO for cell coverage, all texting that uses special coding stopped. When I switched from AIO to Straight Talk I signed up again & got it back.

BOTH. I changed from iPhone with AT&T to Virgin Mobile which I got it here from the Q when it was offered as TSV.

ETA: Doesn't Virgin Mobile use AT&T network?

Regular Contributor
Posts: 191
Registered: ‎04-28-2012

I had trouble last year where I wasn't always getting the texts. I had heard some people say to refresh the settings and sign up for all OTO texts but then they all stopped. I wish we could sign up again and for specific brands.