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Respected Contributor
Rachb
Posts: 2,022
Registered: ‎10-07-2012

OT about order status, or lack thereof

‎01-18-2016 07:46 AM

I ordered something about 30 minutes ago. The color had been sold out for quite some time. This morning I saw that it was available and I placed my order for it immediately. My credit card authorization went through (in pending) but I never got an email confirmation nor is it showing up on my orders page. The item is unavailable again. So Q either had one and I'm getting it, or none, and I'm not getting it. So, based on the no email confirmation and not showing up in my orders, can I assume I'm not getting my order? (Not concerned about cc charge, I know it will drop off if item isn't sent.)
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Respected Contributor
MomCat
Posts: 3,104
Registered: ‎09-12-2010

Re: OT about order status, or lack thereof

‎01-18-2016 08:12 AM

This has happened to me too.  Give it more time.  I almost always get the item in this situation.  Good luck!! 

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Honored Contributor
KingstonsMom
Posts: 19,658
Registered: ‎03-09-2010

Re: OT about order status, or lack thereof

‎01-18-2016 10:12 AM

Sometimes the order confirmation email can take some time to arrive, but the order should be showing up in your order status, if it went through.

 

It could be a case of the 'inventory count' was off.

 

I would call CS and see if they see the order on your account.

 

Hope it's just a 'glitch' and you get your item!

 

You never know how strong you are until being strong is the only choice you have.
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