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03-13-2021 08:40 AM
I received mine also and it was the white jars. I think the darker jar is the new packaging as I have been auto delivery for two years and I have always gotten the white jars.
03-13-2021 09:20 AM
I would email his website and ask why there are different labels.
03-13-2021 09:50 AM
From what I can tell, the black labeling is old, the black jars are mainly what I see listed on ebay.
03-13-2021 02:58 PM
Thanks everyone. I did contact their website and gave them the code from the bottom of the jar so at least I can hopefully find out how long they are good. I'm sure I will use them up beforehand, but would still be nice to know.
03-13-2021 04:34 PM
@sueinsf wrote:Thanks everyone. I did contact their website and gave them the code from the bottom of the jar so at least I can hopefully find out how long they are good. I'm sure I will use them up beforehand, but would still be nice to know.
Would like to know what they say because mine are coming on Monday.
Thank you
03-15-2021 01:45 PM
JUST RECEIVED MINE AND THEY ARE IN THE WHITE JARS. FIRST TIME ORDERING THEM, SO I AM ANXIOUS TO TRY THEM.
03-18-2021 08:51 PM
@Valstybaby wrote:
@sueinsf wrote:Thanks everyone. I did contact their website and gave them the code from the bottom of the jar so at least I can hopefully find out how long they are good. I'm sure I will use them up beforehand, but would still be nice to know.
Would like to know what they say because mine are coming on Monday.
Thank you
@Valstybaby Curious - did you get the white or black jars? I heard back from NassifMD and they told me my jars were produced in January 2020 and were good until January 2022. Good for 6 months once opened.
So I'm guessing you all got newer/fresher product. I should be able to use mine by next January (even though I may alternate at some point with other product) but not thrilled that mine was already a year old before it even shipped. I may contact HSN about that.
03-19-2021 11:44 AM - edited 03-19-2021 11:45 AM
My 2 cents says to call HSN CS and ask at least for a partial refund. You obviously got older product, the white jars were the ones shown on air, and that is new product and what you ordered in good faith. . I would be willing not to return them but you deserve some kind of credit. After all it is 3 jars we are talking about, not just one.
03-19-2021 04:28 PM
@Shelbelle wrote:My 2 cents says to call HSN CS and ask at least for a partial refund. You obviously got older product, the white jars were the ones shown on air, and that is new product and what you ordered in good faith. . I would be willing not to return them but you deserve some kind of credit. After all it is 3 jars we are talking about, not just one.
Thanks @Shelbelle. I agree.
03-19-2021 04:34 PM
Sue, please keep us posted if you call, I would love to hear what HSN says, my experience with their CS is usually very positive.
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