@SilleeMee I don't know if this will help. I ordered the NIRA Laser and the Adapter/Charger, that's used with it because they were both on sale, on December 4th. I had a few, not so important questions, so I e mailed them and called them, several times between 12/4 and 12/10. No answer. I usually don't order from companies that can only be contacted via email and not by phone also. I expected to at least get an email, answering my questions. It would have probably taken someone, less than 5 minutes. So, I emailed and called again, informing the company I am canceling both items, which should be no problem since it takes 4-6 weeks to get the Laser. 4 or 5 days later, I received the Adapter/Charger. I immediately called and e mailed them saying, to send me a paid return label, so I can return the Adapter/Charge, since that was canceled. Did you hear from them because I certainly didn't,🤪
I called my Credit Card Co and disputed the charges. It took about another 3 weeks or so for them to e mail me saying, they have my Laser ready to ship (an attachment picture of the label) to please give them permission to ship it. They said they were unhappy about the dispute. It's not good for business. I didn't answer them, as per my banks instructions. They proceeded to e mail me every day, asking for my permission to send the Laser and end the dispute. They even offered me a free small bottle of hyaluronic acid. What a joke, I then got another e mail saying they shipped out the Laser, Express and should receive it very shortly. Absurd. I never received it because they never really shipped it.
I received an e mail from them a few days ago, stating that they have refunded the money for the Laser. Nothing about the Adapter/Charger dispute and money ($17.40). I called the CC company, they said sit tight re that issue and hold on to them. It takes 60 days for a dispute to be resolved, one way or another.
IMO, I know this is a small company and I'm sure they were inundated with orders but get back to one within at least 2 weeks. It would have taken them, maybe 5 minutes to e mail me.
So, it took them about what, 3-4 weeks to respond after the dispute was filed and almost 2 months to at least settle the Laser part of the order.
I have a feeling, I might not be the only person that has a problem with the company.
If you think, you can dispute the charge, whether it be with the co. you ordered it from or from NIRA, I can't see how that can hurt. NIRA, certainly doesn't want disputes. They made that clear to me.
I don't care how good a product is, if the co that manufactures it, has no intentions of answering the customers problems, why order from them.
Good Luck.
BTW, I have heard mixed reviews re the Laser. From reading a lot of your posts, you seem to know quite a bit about the cosmetic field. My daughter is trying other items. I was going to order a NIRA Laser for her at the same time as I did for myself but she was unreachable so, I figured I'd order it shortly after. So glad I didn't!
Take care.
Happiness is not a destination, it is a way of life.
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