NCN Customer Service - Nicely Done

BellaCarro · ‎10-01-2011

I tried to order a few things from the NCN site last night. For some reason I have ongoing difficulties. I sent an email voicing my frustration. At 8:00am this morning I received a phone from Nanci herself outlining the problem and the solution. That is great service, IMO. For the record, it is a problem with my ISP. Thought I'd share a positive c/s experience.

dionline · ‎03-10-2010

Glad to hear of good Customer Svc these days...but what's NCN??

BellaCarro · ‎10-01-2011

On 7/1/2014 dionline said:
Glad to hear of good Customer Svc these days...but what's NCN??

NCN Skincare is an online company that sells very high quality, fairly priced skincare. If you read any of the posts in the very recent Vitamin C thread you'll see it mentioned frequently. It is mentioned often in other threads as well.

myshell624 · ‎02-27-2013

That is great BC. I emailed them twice with no response. It kind of annoyed me but I was curious about her new serum for discoloration and decided to email again. I got a very nice response with a lot of helpful information. I did end up trying another product but I did appreciate the email and all the information. I may give her line a try one day. I think they must have had some glitch with their emails. After the nice response I got, I'm sure she wasn't ignoring me.

tessiegirl · ‎03-30-2013

I have been a NCN customer for past couple of years-I have always had great customer service and love her products.

HappyDaze · ‎06-13-2012

I haven't had anything but good experiences with her CS since I've been using her products (at least a year and half now). That is awesome she called you herself- who does that these days?!

Drythe · ‎07-09-2011

Getting ready to try 2 newly re-formulated products. Especially like the opportunity to purchase travel / sample sizes of many products.

"Animals are not my whole world, but they have made my world whole" ~ Roger Caras

HappyDaze · ‎06-13-2012

On 7/1/2014 Drythe said: Getting ready to try 2 newly re-formulated products. Especially like the opportunity to purchase travel / sample sizes of many products.

watcha gettin'?

MarenSeattle · ‎10-19-2013

On 7/1/2014 myshell624 said:
That is great BC. I emailed them twice with no response. It kind of annoyed me but I was curious about her new serum for discoloration and decided to email again. I got a very nice response with a lot of helpful information. I did end up trying another product but I did appreciate the email and all the information. I may give her line a try one day. I think they must have had some glitch with their emails. After the nice response I got, I'm sure she wasn't ignoring me.

I posted in another thread that I emailed her about sunscreen -- was she planning on offering one? She responded in minutes and said No, but told me about the product she's been using for years and loves. How nice! Unfortunately, when I looked it up there are TONS of negative reviews about a reformulated version (why do manufacturers do that????) -- "I've used this for years and loved it, but the new formula is unwearable..." etc. So apparently Nanci hasn't gotten a reformulated batch yet. :-)

MarenSeattle · ‎10-19-2013

On 7/1/2014 Drythe said: Getting ready to try 2 newly re-formulated products. Especially like the opportunity to purchase travel / sample sizes of many products.

It seems she's always working on improving products with new technology, ingredients. I've run across a few items she used to offer and no longer does (sunscreen, for one).