Mistake at Sephora?

seaswirl · ‎03-15-2010

I recently went to Sephora and got samples of 2 fragrances. The girl marked the samples A and B and wrote on the envelope the names of A and B. I tried them out during the week and loved A. It was marked Nest Sunkissed Hibiscus. I went back on Saturday and bought the bottle of A. When I got home, I opened the package and tried it. YUKKKK. It was not the same. What could have happened? Now, am I stuck with a $74 bottle of perfume I hate, or do you think Sephora will take it back?

EllieMuncaster · ‎12-08-2017

Something similar happened to me recently. I bought the wrong Fresh fragrance. I went back and exchanged it for the correct. You should have no problem exchanging or returning.

Lipstickdiva · ‎03-10-2010

I agree. Sephora will take it back. I would smell the sample bottles in the store before exchanging though.

seaswirl · ‎03-15-2010

Good idea....thanks.

chrystaltree · ‎05-10-2010

She mixed up the scents, they probably will let you exchange for the correct scent.

TVLand · ‎11-14-2013

I purchased a $94 bottle of cologne....as a gift...for a male friend...at Ulta.....come to find out he doesn't like or wear any type of fragrance ....they took it back no problem...full refund.... I would guess Sephora will take back...refund or exchange...your choice...

Jordan2 · ‎03-16-2010

@seaswirl I don't see why Sephora wouldn't take it back. Explain to the cashier what you stated here, you have nothing to lose by trying.

Wsmom · ‎03-09-2010

My experience has been Sephora is great about returns.

monicakm · ‎03-16-2010

Sephora is great about returns. I don't abuse it but am really appreciative for it. Something similar happened to me but she did NOT sell me the wrong perfume. I spritzed some on, let it dry a minute or two and decided I liked it. Used it at home and did NOT like it. They didn't ask any questions when I returned it.