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Respected Contributor
Posts: 4,215
Registered: ‎03-14-2010

MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

Literally took over an hour to get 2 items ordered 

 

Went on chat twice to resolve an on going issue not being recognized as a beauty insider, therfore they keep applying 6.95 shipping and will NOT accept any discount codes.  Headquarters have tried to resolve the problem, only to have it happen every time i try to place an order.

On chat, she couldn't see my credit card., then I had to enter a gift card at least 4x because she kept saying it's invalid.   Then finally went through...those annoying microscopic zillion #s 😡.   She couldn't get the shipping off, so she finally entered a credit in the amount of the ship fee...WTH!!??  I still had to place the order myself because she didn't see my payment info...but I did it.

Idk what else to do to stop this problem. 

My complaint is out there...they said last time they fixed it...NOPE!!

Honored Contributor
Posts: 19,172
Registered: ‎07-26-2014

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

@Dazlin   What is a "beauty insider?"

 

"Idk what else to do to stop this problem. "

Snail mail a letter to Sephora's No. American headquarters in NYC directly to the CEO & President.

 

If you can speak & write in French, cc to their France headquarters. whistling.gif

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Respected Contributor
Posts: 4,155
Registered: ‎04-30-2012

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

I understand your issue !!  I had a stressful time online last night trying to place a order with IL Makiage for foundation and a "Mystery gift"  I went thru their foundation match system and placed my order then I was offered another product and declined. When I got the email for my completed order I got a second email for the second product they offered including final price and shipping info. I was livid because I had declined that product. I emailed the company because there was no phone number. I received a response today saying they were shipping the item and that I purchased it. They said there was nothing they could do and if I wanted to send it back I could do that within a 14 day trial period. I responded that I did not order it. Then I got a email stating I could just keep the item and I would not be charged for it and I could give it away if I didn't want to keep it. I responded and thanked them for not charging me the $40 for that item that I didn't order.  

Esteemed Contributor
Posts: 7,112
Registered: ‎10-21-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

[ Edited ]

@Mz iMac wrote:

@Dazlin   What is a "beauty insider?"

 

"Idk what else to do to stop this problem. "

Snail mail a letter to Sephora's No. American headquarters in NYC directly to the CEO & President.

 

If you can speak & write in French, cc to their France headquarters. whistling.gif


When you create a free account you become a beauty insider and get free shipping on every order. Then if you buy enough your entitled to a percentage off at certain times. Personally I only really use brand websites because I want the discount up front and you can usually find  a coupon code. Plus most have reward programs. I have occasionally used Sephora for one item because the free shipping. Brand websites sometimes have a minimum for that

Honored Contributor
Posts: 19,172
Registered: ‎07-26-2014

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

@ccassaday  Thank you for that explanation.  I thought it was something like a beauty YouTube influencer. Smiley LOL

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Honored Contributor
Posts: 13,663
Registered: ‎03-19-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

I often have problems signing into Sephora, and it more often happens when they're having one of their F&F sales.  Coincidence?  IDK.  However, their suggestion that I remove and re-install my browser is a non-starter.  I'm not having problems on any other site and it happens on multiple browsers. 

Honored Contributor
Posts: 74,462
Registered: ‎03-10-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

@Dazlin.  It appears there's some sort of glitch that may never get fixed.  Can you close your account and start over with a new one?

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 4,215
Registered: ‎03-14-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

@Kachina624 ...I agree, I think that may be the only option left.  I'll probably lose my points, but I don't care about that, not much left.  Not sure if I'd qualify for Beauty Insider if I start over...idk how they work it, but I think a glitch also.  I lost out on the Insider sales because it wouldn't take the code...so I didn't order what I wanted during that discount time.  Headquarters were notified, but nothing ever got resolved....so dumb!!

Honored Contributor
Posts: 21,801
Registered: ‎03-16-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

@Dazlin 

 

Sorry, those kind of days can make you feel like you've been beaten up🥴  I haven't had that kind of experience with Sephora but I certainly have with other businesses.

Trusted Contributor
Posts: 1,488
Registered: ‎03-09-2010

Re: MOST AWFUL STRESSFUL TIME ONLINE SEPHORA ORDER 😡

Sorry for the both of you. I’ve heard nothing but horror stories in regarding to Sephora and with Il Makiage if I recall issues with the customer’s credit cards. I believe the issue was canceling subscription services and/or problems of that sort.