LAURA GELLER (RANT)

Texasmouse · ‎09-27-2010

I don't know if any of you follow Laura Geller on social media but she announced that she was declaring April 9th as "Mature Women's Day".

To honor women over 40 and to celebrate this occasion, she was offering any woman over 40 to enter their email address and their birthday on her website on April 9th and she would send you a code on April 11th for a discount on her products, equivalent to your age. In other words, if you were 50 years old, your code would give you 50% off. (In my case, I'd get 65% off so I was pretty excited.)

April 11th rolled around and when I still hadn't received my code at 4:30 pm, I emailed their customer service, asking if it would be sent soon and got a prompt reply saying that I would get it by the end of the day and that it would be valid until April 30th. Great!

Fast forward to today, after several follow-up emails, messages through Instagram and a phone call to an actual human, they're still "working on it" but no code yet. I asked the girl I spoke to if I was the only one having trouble and she said I wasn't. How complicated could this be?

Well, I'm starting to think this was just a scam and I must say, I'm pretty disappointed because, not only was I pleased with all of the makeup that I've tried but I also thought pretty highly of Laura Geller herself.

If they don't come through with this code by Monday, I'm going to stop doing business with Laura Geller but not before I send one last communication, letting them know what I think about their integrity and why I'm boycotting their products from now on.

Did anybody else participate in this offering and, if so, did you ever receive your discount code?

Thanks for letting me vent.

RespectLife · ‎02-27-2012

I got the email but did not participate. Even discounted, I just don't need ANY more makeup...probably for the rest of my life.

I understand your frustration, but I think you need to give them more time to correct their situation. They would have sent that promo to THOUSANDS of us.....they aren't going to back out.

How hard can it be? Well, if it involves programming their system with a bunch of discount codes, VERY hard.

I have gotten emails from LG in the past where they had OOPS and they did make good on everything they promised.

Threatening them with 'end dates' and boycotts isn't the answer.

I don't believe for ONE second that Laura Geller would be involved in ANY type of a scam.

Texasmouse · ‎09-27-2010

@RespectLife thanks, that's encouraging to hear.

phoenixbrd · ‎03-27-2010

@Texasmouse I hope that you did not inform them of your actual birthday, even if the code is implemented....good idea not to give out this information on the internet with your email address. Did you reply to a link within the message? What if you reported you just celebrated you 100th birthday....would you get the product for free?

We need to be vigilant. Too much crime currently. Perhaps this was legit, but best to be aware, alert, and safe.

kaydee50 · ‎02-07-2011

If the system wasn't working properly, they shouldn't have sent the email. Plus giving people a discount equal to their age sounds over generous. As another poster mentioned, sounds like a scam to me.

depglass · ‎03-10-2010

This sounds like a promotion that was not checked out with her IT people. I don't blame her one bit personally. I remember some dust up years ago with her company, can't recall what it was now. But they sent me "something" from the Geller office with actual stamps on it. So someone did a lot of work to make things right.

millieshops · ‎03-09-2010

@Texasmouse Just from the little bit I know about programming and then the possible thousands of data entries from potential customers, I don't believe it's a scam- I do believe they might end up having to push back the ending date of the offer if they can't finish programming and entering the data.

Do let us know. I have always been pleased with the business I have done with LG.

San Antonio Gal · ‎05-18-2017

I can't believe Laura G. would be involved in any type of scam. I would give them a chance to remedy the situation. No longer purchasing her products would only hurt you from no longer enjoying products you love. @Texasmouse .