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Contributor
Posts: 40
Registered: ‎10-02-2014

Does anyone know if I can use the egift card to pay for ez pay items previously purchased? I have monthly installments of $28 for another 5 months and I was wondering if I could use them on this? Thanks!

Super Contributor
Posts: 459
Registered: ‎03-09-2010

Re: How to use the gift cards

I would call cs and ask. I would think so

Honored Contributor
Posts: 20,570
Registered: ‎06-13-2012

Re: How to use the gift cards

I don't know about easy pay but I was told we could NOT use the GC amount for future AD shipments.

Esteemed Contributor
Posts: 5,750
Registered: ‎11-21-2011

Re: How to use the gift cards

No I don't believe you can use it on previous purchases.
Trusted Contributor
Posts: 1,605
Registered: ‎09-22-2010

Re: How to use the gift cards

You cannot use a gift card for easy pays. I asked about this a couple months ago.
Trusted Contributor
Posts: 1,833
Registered: ‎08-31-2013

Re: How to use the gift cards

You can use one on an upcoming A/D. Have to catch it on the day it hits and before it goes to shipped / billed. I think like 3 pm that day. So if you knew your next one is coming up on something, give CS a call THAT day and they can use it. I have done it before too if I had merchandise credit. ETA I did this with easy pay A/D so don't know if that makes a difference. And this was for like a 2nd or 3rd shipment scenario
Honored Contributor
Posts: 20,570
Registered: ‎06-13-2012

Re: How to use the gift cards

On 11/14/2014 suebdoo said: You can use one on an upcoming A/D. Have to catch it on the day it hits and before it goes to shipped / billed. I think like 3 pm that day. So if you knew your next one is coming up on something, give CS a call THAT day and they can use it. I have done it before too if I had merchandise credit. ETA I did this with easy pay A/D so don't know if that makes a difference. And this was for like a 2nd or 3rd shipment scenario

hm, they told me I couldn't last year when I wanted to use one of the gift cards for it.

Super Contributor
Posts: 323
Registered: ‎04-12-2010

Re: How to use the gift cards

yes, I did this last year but you need to call customer service. The representative I got wasn't sure, but it did appear on my account.

Contributor
Posts: 40
Registered: ‎10-02-2014

Re: How to use the gift cards

I called CS and they said I could not use it on previous purchase easy pay but could use it on an upcoming A/D

Trusted Contributor
Posts: 1,833
Registered: ‎08-31-2013

Re: How to use the gift cards

On 11/14/2014 HappyDaze said:
On 11/14/2014 suebdoo said: You can use one on an upcoming A/D. Have to catch it on the day it hits and before it goes to shipped / billed. I think like 3 pm that day. So if you knew your next one is coming up on something, give CS a call THAT day and they can use it. I have done it before too if I had merchandise credit. ETA I did this with easy pay A/D so don't know if that makes a difference. And this was for like a 2nd or 3rd shipment scenario

hm, they told me I couldn't last year when I wanted to use one of the gift cards for it.

Was it for an easy pay....not that should make a difference. I did it several times, but you have to wait until it shows up, but before billing.

Thanks Brea for checking to see if it will still works