Beauty

[CouponQueen]

Tough situation the more I think of it...you already shelled out a heck of a lot of money.

Kudos for doing the right think and tipping the original colorist. I would speak to the Mgr before hand like you planned. Explain your thoughts..you tipped fifty bucks for a horrible service that somebody else has to redo.

To me if I did a job and was tipped and later come to find out ..when it dried and the customer went home and was so unhappy..I would return the tip to the OWNER/MGR!

Good luck to you and let us know how it works out.

[Kind1too]

On 6/11/2014 NYC Susan said:

On 6/10/2014 YoUrBloNde13 said:

I think what I feel most comfortable doing is calling the salon before hand and speaking with the manager I arranged the correction with the other day and explaining my dilemma with tipping. This whole hair process will cost a total of about $400 including the tips. that is asinine especially considering the amount of time I have to be in the chair because of the first stylists mistake. Since I can't ask for my original tip back, I will see if they can give me a $50 or so credit for my next service so then I can fairly tip the next colorist who is taking the time to fix it. Does that sound outrageous or something you think they would consider?

I think this is a perfect idea.

IMO it's not fair not to tip the person who will fix it. Why should she take the fall for someone else's mistake? If the original stylist was going to correct it, then I would not tip her again. But this is going to be a whole new person who is providing a service, her skills, and her time, and I think she should get a tip. (I would tip her whatever amount you would give if you were paying for the service.)

I really think that requesting a $50 credit is a great idea, and a good salon should be happy to oblige. It's not a lot of money in the grand scheme of things, and would ensure that you'll return, which is obviously what they want. I think they'll appreciate your desire to tip the second colorist. And - most important - I think it's fair to you. Definitely a win/win.

I'll be checking back - I want to see how this all turns out! Good luck!

[Kind1too]

On 6/11/2014 NYC Susan said:

On 6/10/2014 Seattlegirl98026 said: Perhaps someone in the hair/beauty industry can weigh in on this, but, if you intend to have the corrective colorist continue to perform services for you in the future, I would not neglect to tip her for the correction. After all, she's the one saving you from the 'service gone horribly wrong". JMO of course (see my story in post #17).

I'm not in the hair/beauty industry but I agree with you.

It would really bother me if at the end of the whole ordeal I had ended up tipping $50 to the one who messed up and gave nothing to the one who fixed it.

That's one of the reasons I think asking for a credit is a really good idea.

[YoUrBloNde13]

So I just got off the phone with the manager I originally spoke to and she understood where I was coming from with the tip. I explained how I left a nice tip for the original stylist and how I wanted to be fair and tip the new stylist taking the time to do my hair tomorrow but how I am uncomfortable spending over $100 just in tips when I didn't like the first result and she said she will give me a credit to either use for the tip for tomorrow's stylist fixing my hair, or towards services and products. I told her I tipped $50 and she seemed hesitant so I idiotically said even a $25 would make me happy, so we'll see what they do but I appreciate her listening to my concern and trying to accommodate me and my issue.

Here's hoping for better results and a head of hair I can be proud of tomorrow

[Ms X]

YourBlonde: You can't do anything about the tip you gave her, so just chalk that up to experience. I would politely request that they refund the money for the masque. I assume they're redoing it for free. You could add that money to the tip. This just happened to me with my hairdresser of 10 years, who is now at a new salon. She said she was going to put a conditioner in my hair after shampooing it, but failed to tell me it cost $12. She's never done this before, so I figure she's under pressure to pad the bill by management. I told her when I went back that I didn't want services unless I was told up-front what they cost. No masque or conditioning treatment is worth that much money. It certainly made no difference in the look of my hair!

If this hairdresser does a great job, it might be worth a nice tip, as you will be going back.

[evelomaddict]

the salon should be doing your redo for free and paying for the tip. how many hours will you have invested at this salon once your hair is right?

[Irishrose136]

On 6/11/2014 NYC Susan said:

On 6/10/2014 YoUrBloNde13 said:

I think what I feel most comfortable doing is calling the salon before hand and speaking with the manager I arranged the correction with the other day and explaining my dilemma with tipping. This whole hair process will cost a total of about $400 including the tips. that is asinine especially considering the amount of time I have to be in the chair because of the first stylists mistake. Since I can't ask for my original tip back, I will see if they can give me a $50 or so credit for my next service so then I can fairly tip the next colorist who is taking the time to fix it. Does that sound outrageous or something you think they would consider?

I think this is a perfect idea.

IMO it's not fair not to tip the person who will fix it. Why should she take the fall for someone else's mistake? If the original stylist was going to correct it, then I would not tip her again. But this is going to be a whole new person who is providing a service, her skills, and her time, and I think she should get a tip. (I would tip her whatever amount you would give if you were paying for the service.)

I really think that requesting a $50 credit is a great idea, and a good salon should be happy to oblige. It's not a lot of money in the grand scheme of things, and would ensure that you'll return, which is obviously what they want. I think they'll appreciate your desire to tip the second colorist. And - most important - I think it's fair to you. Definitely a win/win.

I'll be checking back - I want to see how this all turns out! Good luck!

NYCSusan said it so well..........I won't repeat it. Ditto! Only to add: Next visit, book with the second fix-it colorist. That's why it will pay to tip her.

[Irishrose136]

On 6/12/2014 YoUrBloNde13 said:

So I just got off the phone with the manager I originally spoke to and she understood where I was coming from with the tip. I explained how I left a nice tip for the original stylist and how I wanted to be fair and tip the new stylist taking the time to do my hair tomorrow but how I am uncomfortable spending over $100 just in tips when I didn't like the first result and she said she will give me a credit to either use for the tip for tomorrow's stylist fixing my hair, or towards services and products. I told her I tipped $50 and she seemed hesitant so I idiotically said even a $25 would make me happy, so we'll see what they do but I appreciate her listening to my concern and trying to accommodate me and my issue.

Here's hoping for better results and a head of hair I can be proud of tomorrow

Excellent results! Kudos for having the guts to call and ask for what you needed done to make all things fair! ***high five***

[rjean]

that is way tooooo high....my girl is an expert colorist.....she is really good.....to do my color...cut and set is $81 without tip.............$300 is way out of line