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04-05-2015 08:53 PM
04-05-2015 09:13 PM
04-05-2015 09:14 PM
04-05-2015 09:15 PM
On 4/5/2015 wildcat fan said: I haven't received a coupon, but I've been shopping there this week. Has anyone tried to return a product to Ulta? I purchased a Smashbox foundation, didn't open it, and decided to exchange it for a darker shade a few hours later. They gave me the third degree! I thought they were supposed to return/exchange even if it had been open. I had to swear up and down that it hadn't been opened, and two sales associates closely checked it before agreeing to exchange. I had my receipt too. Whew!That's completely ridiculous. They should accept it, even if you HAD opened it. Especially if you're exchanging for another shade. It's not like you used the whole bottle then wanted your money back!
04-05-2015 09:35 PM
On 4/5/2015 shoppergrl said: Got the coupon but lost my excitement when I realized it's not 20% off "prestige" brands.Mine includes prestige brands. Are you a platinum member? I am, so maybe it's just for platinum members.
04-05-2015 09:37 PM
On 4/5/2015 RachB said:On 4/5/2015 shoppergrl said: Got the coupon but lost my excitement when I realized it's not 20% off "prestige" brands.Mine includes prestige brands. Are you a platinum member? I am, so maybe it's just for platinum members.
Are you sure it doesn't say 10% off prestige and 20% off everything else?
04-05-2015 09:38 PM
I got one, but I doubt I'll use it. I was in the store last week trying to buy a bottle of Redken Pillow Proof spray. The website said they had it in stock, but the associate couldn't find anything other than a couple of small travel/sample sized bottles. When I mentioned that the website said that they had it in stock, the response was "we probably do but I don't have time to look for it for you". Odd view of appropriate customer service.
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