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Honored Contributor
Posts: 66,470
Registered: ‎03-10-2010

Re: FYI the price of Dr Denese's upcoming TSV

Hmmm, yet another Q pricing fiasco... I'm ordering today and will double check the price.


In my pantry with my cupcakes...
Respected Contributor
Posts: 4,266
Registered: ‎12-16-2013

Re: FYI the price of Dr Denese's upcoming TSV

On 2/9/2015 snowball said:

For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.

That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.

Respected Contributor
Posts: 2,307
Registered: ‎12-08-2010

Re: FYI the price of Dr Denese's upcoming TSV

No credit for me yet...

If you want to change the tenor of your interactions, you must become aware of the impact of your words...Karen Casey
Valued Contributor
Posts: 841
Registered: ‎03-15-2010

Re: FYI the price of Dr Denese's upcoming TSV

On 2/9/2015 Linmo said:
On 2/9/2015 snowball said:

For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.

That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.

That is the correct price adjustment. They also charge tax. The original price with $3 shipping and tax was $152. The price after adjustment is $142.

Valued Contributor
Posts: 841
Registered: ‎03-15-2010

Re: FYI the price of Dr Denese's upcoming TSV

Everyone, go to your order status, deduct the shipping and taxes shown in your order and the sum should be $129.96. If the sum after you deduct these 2 comes out to $139 then you need to call CS.

Respected Contributor
Posts: 4,266
Registered: ‎12-16-2013

Re: FYI the price of Dr Denese's upcoming TSV

On 2/9/2015 Tsukiko said:
On 2/9/2015 Linmo said:
On 2/9/2015 snowball said:

For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.

That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.

That is the correct price adjustment. They also charge tax. The original price with $3 shipping and tax was $152. The price after adjustment is $142.

I don't think so. I checked my other AD products and for future shipments, they show the price + shipping without the tax. Also, my adjusted price + tax + shipping would not be $142.96, which is what my AD is showing.

Valued Contributor
Posts: 841
Registered: ‎03-15-2010

Re: FYI the price of Dr Denese's upcoming TSV

I would call CS.

Frequent Contributor
Posts: 125
Registered: ‎03-09-2010

Re: FYI the price of Dr Denese's upcoming TSV

yea ladies you are right, my so-called adjusted rate on future AD says $142.96 so minus $9.04 tax and S&H leaves a total of $133.96 thats NOT the tsv price. STILL messed up! the first CS I talked to told me I had to order another set today to get the tsv price sooooooooooooo dumb so I called back 3 hours later and got one that said he would email the auto delivery dept but no way is that right either. What is so difficult customer service???????

Respected Contributor
Posts: 4,266
Registered: ‎12-16-2013

Re: FYI the price of Dr Denese's upcoming TSV

On 2/9/2015 Nevadablue said:

yea ladies you are right, my so-called adjusted rate on future AD says $142.96 so minus $9.04 tax and S&H leaves a total of $133.96 thats NOT the tsv price. STILL messed up! the first CS I talked to told me I had to order another set today to get the tsv price sooooooooooooo dumb so I called back 3 hours later and got one that said he would email the auto delivery dept but no way is that right either. What is so difficult customer service???????

I think the second person that told you they would email the auto-delivery (corporate) department gave you the correct answer. That's what they told me this time and also in the past when I've needed to change something with an auto-delivery shipment. It takes a few days, but my past experience has been that it's taken care of. Hopefully it will be the same this time. Best of luck!

Valued Contributor
Posts: 757
Registered: ‎03-12-2010

Re: FYI the price of Dr Denese's upcoming TSV

My AD price is still the non-TSV price also. CS told me they would email the autodelivery people to correct it. Problem with that is that if they do not do it and today passes I seriously doubt the Q will honor their mistake and adjust the price to the $129.96. I have not even opened the one I preordered yet. Just annoying overall. I do love Dr. Denese products and have been using them for years and am looking forward to trying the MED cream.