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02-09-2015 03:44 PM
Hmmm, yet another Q pricing fiasco... I'm ordering today and will double check the price.
02-09-2015 03:58 PM
On 2/9/2015 snowball said:For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.
That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.
02-09-2015 04:00 PM
No credit for me yet...
02-09-2015 04:11 PM
On 2/9/2015 Linmo said:On 2/9/2015 snowball said:For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.
That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.
That is the correct price adjustment. They also charge tax. The original price with $3 shipping and tax was $152. The price after adjustment is $142.
02-09-2015 04:17 PM
Everyone, go to your order status, deduct the shipping and taxes shown in your order and the sum should be $129.96. If the sum after you deduct these 2 comes out to $139 then you need to call CS.
02-09-2015 04:26 PM
On 2/9/2015 Tsukiko said:On 2/9/2015 Linmo said:On 2/9/2015 snowball said:For those who ordered on AD, what is the price you are now showing for it? Mine says $142.96 and I am just wondering how they came up with that.
That is the original higher price of $139.96 + $3 shipping, so your AD price has not been updated yet. I called on Saturday and was told that they have to send a message to corporate and it takes about 3 days for the AD price to be updated. I did receive an email that the $10 overpayment for the first shipment has been credited to my account, but am still waiting for the future AD amounts to be corrected. I will call back on Thursday if it hasn't changed by then.
That is the correct price adjustment. They also charge tax. The original price with $3 shipping and tax was $152. The price after adjustment is $142.
I don't think so. I checked my other AD products and for future shipments, they show the price + shipping without the tax. Also, my adjusted price + tax + shipping would not be $142.96, which is what my AD is showing.
02-09-2015 04:29 PM
I would call CS.
02-09-2015 08:05 PM
yea ladies you are right, my so-called adjusted rate on future AD says $142.96 so minus $9.04 tax and S&H leaves a total of $133.96 thats NOT the tsv price. STILL messed up! the first CS I talked to told me I had to order another set today to get the tsv price sooooooooooooo dumb so I called back 3 hours later and got one that said he would email the auto delivery dept but no way is that right either. What is so difficult customer service???????
02-09-2015 08:30 PM
On 2/9/2015 Nevadablue said:yea ladies you are right, my so-called adjusted rate on future AD says $142.96 so minus $9.04 tax and S&H leaves a total of $133.96 thats NOT the tsv price. STILL messed up! the first CS I talked to told me I had to order another set today to get the tsv price sooooooooooooo dumb so I called back 3 hours later and got one that said he would email the auto delivery dept but no way is that right either. What is so difficult customer service???????
I think the second person that told you they would email the auto-delivery (corporate) department gave you the correct answer. That's what they told me this time and also in the past when I've needed to change something with an auto-delivery shipment. It takes a few days, but my past experience has been that it's taken care of. Hopefully it will be the same this time. Best of luck!
02-09-2015 08:49 PM
My AD price is still the non-TSV price also. CS told me they would email the autodelivery people to correct it. Problem with that is that if they do not do it and today passes I seriously doubt the Q will honor their mistake and adjust the price to the $129.96. I have not even opened the one I preordered yet. Just annoying overall. I do love Dr. Denese products and have been using them for years and am looking forward to trying the MED cream.
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