Even when QVC says your item has shipped.....it hasn't really

NiteStar · ‎03-10-2010

There was a thread on here earlier this week (but can't remember which forum it was in) about how QVC's processing time is getting longer and longer and longer. Well.....even when the item FINALLY ships....it hasn't really shipped. After 4 days of my order "processing", I finally got an e-mail saying it shipped. However.....when you take the UPS tracking number and go to UPS dot com and plug in said tracking number.....it says, "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated." So even though they say it's shipped.....it's still sitting in their warehouse. We ship stuff here at work by UPS all the time, and I create a label for the shipment, sometimes 2-3 days before it actually leaves our office. But until I actually take the box to UPS, it's not shipped! But then again, I don't tell someone that we are sending them something until I actually take it to UPS.

Tricolor · ‎04-19-2010

Nice to know. Thank you for the explanation. One of my recent items had free shipping and that took several days to show that it shipped. I figured since it was free they would take their good old time sending it. Well maybe it really has not shipped yet.

depglass · ‎03-10-2010

I think they are cheating because they don't want the item cancelled.

DenS · ‎01-27-2012

Interesting post. I just had 2 things that sat in processing for almost a week. I got a notification that they had shipped on Tuesday and they were on my door step on Wednesday. That is next to impossible. I live in the Midwest. Nothing gets from East Coast to Midwest in a day.

bluejeansluvr · ‎03-09-2010

On 3/14/2014 DenS said:
Interesting post. I just had 2 things that sat in processing for almost a week. I got a notification that they had shipped on Tuesday and they were on my door step on Wednesday. That is next to impossible. I live in the Midwest. Nothing gets from East Coast to Midwest in a day.

ITA, lots of problems with their tracking. I ordered some body cream a few months ago. It sat "in process" for almost a week. I decided to cancel because I got tired of waiting and was unable to cancel, I was told it is in the processing of shipping. They could not give me information on whether it had shipped or not.

The next day it showed up on my doorstep, UPS delivered, and when I went back to check my account that night, it still said "in process".

I think there is a lot of problems with tracking data on QVC packages. You either get insufficient or incomplete tracking information. It's even worse with post office packages.

Buck-i-Nana · ‎09-28-2010

It's frustrating for sure. Both QVC and HSN had an informational video a while back on what happens when you order.

Your item is not still sitting in the warehouse, it's actually sitting in a truck trailer. The trailers don't depart until they are full and depending on location the item is being shipped to some trailers fill up faster to the appropriate hub than others.

I currently have 1 item from QVC in the same situation, and 2 items from HSN that have been showing that status for 3 days now.

chrystaltree · ‎05-10-2010

Whatever. All I know is for months, my orders have been shipped out within a day or two after I placed the order and my packages arrive in 4-5 days. And I use USPS delivery. My friends and co-workers say the same thing. We love QVC's speedy delivery! Even that QVC excersize bike I ordered a couple of weeks ago arrived in a week. And that was a heavy box.

CalMom · ‎04-30-2013

For many people QVC orders say in process. After 4 or 5 days, the product ships. I, like many, copy the tracking label and go to the UPS website in order to track a package. I also get "label is created ......". On the day, the item arrives is when the UPS tracking is updated. You are not the only one. Please don't fret the small stuff.

I'll tell you a secret in hopes you feel better. The April Insider is up.

Lovemyboots · ‎03-12-2010

On 3/14/2014 depglass said:
I think they are cheating because they don't want the item cancelled.

I have been waiting a week for mine to ship. Finally contacted CS. They said oh it takes a week before it ships! You will still get it on the EDD. Interesting...today is EDD, so decided I would just go cancel it & go to store & buy. Oh guess what when I pulled it up it said "shipped" but like the others you go over & look & UPS says it just has a label printed not shipped! I told CS I was going to just cancel & wow how interesting that now I cant! I think they should post somewhere that your order will not ship for a week or more. At least then you will know not to expect it for awhile. Problem is the pants I ordered are all sold out in my size & color now. I posted in another post, I ordered a bed for my dog from Petco.com on Tues. afternoon around 4 & just looked this morning to see if it has shipped yet & it is due to be delivered this afternoon! And it was free shipping!! WOW

SeaGal · ‎03-09-2010

Buck i Nana, thanks for explaining this. I made a post on the TSV forum this morning wondering where the ladder TSV from last weekend is, why the tracking at UPS just says a label has been made but they have not accepted them item yet. That makes sense but it is till aggravating! ${#emotions_dlg.bored}$