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Honored Contributor
colliemom4
Posts: 16,111
Registered: ‎09-08-2010

Dissapointed With Condition Of My Recent Order

‎03-31-2011 08:10 PM

I received my secret/mystery discount order today and it was in the worst condition of any order I've ever received from Philosophy! I had an AG kit as part of my order (not the $15.00 sale one), and the bottles were scratched, dented, and looked like they had been seriously abused {#emotions_dlg.ohmy}

Then another one of my shower gels had big greasy black marks across the bottle, and the PG $15.00 sale kit's box was torn open. The other few items I ordered were fine. I don't excpect perfection, but I'm paying good money for these items and don't excpect this either.

Anyhow... I decided that I was ok with everything but the AG kit, so I called CS and they said they'd send another one no charge, but I told them I'd like a refund on that item so they agreed. I'm keeping the rest of the items, but I'm seriously dissapointed. I really didn't want another kit because I'm afraid I'd get another messed up one. This won't stop me from ordering from them and their customer service is excellent as always, but what a let down. I hope this doesn't happen to anyone else.

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