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Honored Contributor
Posts: 12,322
Registered: ‎08-03-2013

Condition of Product - Supposedly New

[ Edited ]

After months of intending to order the Joyce Giraud 2-Minute Miracle Hair Mask, I finally did. Received it this morning. It was packaged in one of those padded white envelopes that Shop HQ uses. When I pulled it out, there was no plastic seal on the outside of the jar. When I opened it, the white inner seal which is usually on top of the jar, was inside the product - not the complete seal but most of it. There was product inside the top but not any residual product on the sides. A part of me feels like this should be returned. Am I being paranoid to think someone could have used it or at least opened it? Would you keep or send back? Thank you in advance.

 

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April is Autism Awareness/Acceptance month.
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Esteemed Contributor
Posts: 6,052
Registered: ‎06-13-2010

Re: Condition of Product - Supposedly New

Whether it was an actual return or not, it appears to be questionable integrity of the product. I would never compromise  my skin, and would pack it up ASAP for return.

 

 

~~~All we need is LOVE💖

QVC Customer Care
Posts: 1,677
Registered: ‎06-14-2015

Re: Condition of Product - Supposedly New

@Tique     I am so sorry it was received like that. We will ship you a new one, feel free to dispose of the original.    Susan

Honored Contributor
Posts: 12,322
Registered: ‎08-03-2013

Re: Condition of Product - Supposedly New

[ Edited ]

@Susan-QVC   thank you. This isn't a QVC product but I appreciate your willingness to make it right.

 

 

April is Autism Awareness/Acceptance month.
QVC Customer Care
Posts: 1,677
Registered: ‎06-14-2015

Re: Condition of Product - Supposedly New


@Tique wrote:

@Susan-QVC   thank you. This isn't a QVC product but I appreciate your willingness to make ir right.

 

 


I was just looking and had no luck, so sorry!  I thought maybe this came with a Beauty w/Benifits kit. Hope you get this resolved.   

Susan

Regular Contributor
Posts: 207
Registered: ‎12-08-2017

Re: Condition of Product - Supposedly New

[ Edited ]

I purchased this hair mask in the last month and it did not look like what you received.  ShopHQ should give you an exchange.

 

I don't remember if it had a plastic seal or not. I've noticed in the past that some of Joyce's products did not come to me sealed.

Honored Contributor
Posts: 12,322
Registered: ‎08-03-2013

Re: Condition of Product - Supposedly New

Thank you for your replies. You should always follow your first mind which told me to return it. I called ShopHQ and was told immediately to use their return label and write on the form that it was received defective. The CS Rep I spoke to said she had made the appropriate notation to my account so I wouldn't be charged for the return. 

 

 

 

April is Autism Awareness/Acceptance month.
Honored Contributor
Posts: 10,437
Registered: ‎05-15-2016

Re: Condition of Product - Supposedly New

How disgusting!

Trusted Contributor
Posts: 1,257
Registered: ‎10-15-2018

Re: Condition of Product - Supposedly New

@Tique, ugh, that looked nasty! Glad you returned it!!!
Trusted Contributor
Posts: 1,753
Registered: ‎06-07-2010

Re: Condition of Product - Supposedly New

I would return it definitely.  Anything that is supposed to be sealed and isn't or looks used I would return.