Beauty

[Licorasy]

My clarisonic mia died (refused to charge) after 8 months. I called clarisonic customer service and was on hold for 16 plus minutes before I gave up and hung up. Called right back and got a message that they were closed!

I sent an email detailing the problem-no response. I expected better.

The problem is it really did help with my acne so I need something.

Does anyone know of a cheaper alternative that works?

Thanks!

[JeanLouiseFinch]

Checkout drugstore dot com for a Pretika Sonic Cleansing Brush. I've had mine for a year and a half and it's never let me down. It holds a charge for a long time. I was using it nightly when I first started, but not so much the last few months since my routine has changed. Even so, the other day I wondered what it would be like to use it with my cleansing oil. After just sitting in the stand untouched/unused for so long, it still was charged up and ready to go.

The model I have is the one that's around $40 bucks and has the sonic/vibrating technology. There's another one (new style) for around $60 that rotates and pivots.

[lyn in MI]

Please try again tomorrow, during their hours of operation. I've found their customer service to be excellent.

1-888-525-2747
Monday through Friday,
6:00 a.m - 5:00 p.m. Pacific Time

[Fabilola]

TJs, Marshalls also carry Pretika Sonicdermabrasion brushes, $30. I've had several and found them to last just about 6 months each time. However, I could not tell any difference between them and a Mia.

[ahoymate]

Go to a great derm! They R the skin care experts. Good luck I love the MIA and have had it for many, many years.

[fezmydoodle]

I called Clarisonic CS last week about the unit my daughter got as a Christmas present not holding a charge. I was in the que for 40 minutes!!!!! Kept saying there was a higher call volume than usual. I had it on speaker phone while I was folding laundry. That said, the Mia was still under warranty and the rep handled it as hoped...a new one was shipped out the next day.

[Venezia]

On 1/12/2014 Licorasy said:

My clarisonic mia died (refused to charge) after 8 months. I called clarisonic customer service and was on hold for 16 plus minutes before I gave up and hung up. Called right back and got a message that they were closed!

I sent an email detailing the problem-no response. I expected better.

The problem is it really did help with my acne so I need something.

Does anyone know of a cheaper alternative that works?

Thanks!

The Clarisonic Mia has a one-year warranty on it. (If it's the Mia2, it has a two-year warranty.) Do not let the long wait time on the CS phone stop you from getting a free replacement (and the warranty on the new one starts from the day you receive it!). There were clearly some defective ones sent out.

I had two Clarisonic Mias previously - one is still going strong after four years and the other died prematurely. When I couldn't get anywhere with Clarisonic (except for them offering to sell me a replacement at a reduced price), I wrote to both them and QVC. QVC's corporate office resolved the issue for me and gave me a full refund. (Clarisonic didn't even respond.)

If Clarisonic tries to stonewall you, contact QVC directly. The retailer is also responsible.

[Bella Carro]

What about the Foreo Luna mini? It's rec'd good reviews. Sorry I can't post a link. On my iPad. But, I agree that you should not give up on a replacement.

[gazelle77]

I had my last two clarisonics replaced with speed and great customer service. That is surprising to hear how you were treated. I guess the bigger they get, the bigger their britches get.....they forget who got them where they are today...the faithful customer!

[jaxs mom]

How long has it been since you sent the email?