I used it a while back. I no longer use any powders on my face since my skin is super dry, and now that I am over 50 I have switched to creams/liquids.
That said, it was a very good product. I loved the lip gloss and concealer that came with it. I remember it being sold on ShopNBC early last year but it went away quickly. I used added mascara, and maybe an eyeliner, and DONE!!!
The compact has 4 colors you swirl together but the real trick is to play with it to see which of the 4 colors you need more or less of to match your skin. The undertones are a little yellow on the #1 compact. The brush it comes with is also great for all the applications and detail.
As far as the customer service, I only did the "one time purchase" and was never put on any auto-delivery plan. But I'm not sure if that option still exists. If you are still interested in ordering it, I could suggest you get a Visa (or similar) pre-paid card and use that to buy a kit. That way, there is no personal account numbers they can just keep charging you. I have read that their CS is difficult to deal with, so I'd try another payment method.
Happy New year!